Staff Product Manager, Twilio

• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• 7+ years of product management experience at fast-paced technology companies, with at least 3 years in corporate functions such as finance operations, legal tech, HR tech, or enterprise productivity tools
• Deep understanding of at least two of the following domains: financial operations and enterprise resource planning (ERP) systems, legal operations and contract lifecycle management, HR operations and human capital management systems
• Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy
• Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
• Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions
• Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment
• Demonstrated success delivering measurable business impact through product innovation and operational efficiency
• Bachelor's degree or equivalent experience

Desirable

• As Staff Product Manager for Corporate Functions Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across Finance, Legal, and HR functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio's corporate functions work—from financial operations and reporting to legal contract management and HR processes
• You will be responsible for understanding the unique workflows, pain points, and opportunities across these diverse corporate functions, then designing and delivering AI-powered products that drive measurable business impact
• This includes everything from AI assistants that automate invoice processing and financial analysis, to legal tools that accelerate contract review and compliance tracking, to HR agents that streamline recruiting, onboarding, and employee support
• You'll work closely with Finance, Legal, and HR leaders, operations teams, engineering, data science, and AI/ML teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform
• Define and execute the product roadmap for Corporate Functions Enterprise AI spanning Finance, Legal, and HR use cases. Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable operational improvements
• Lead cross-functional product development across multiple corporate functions, balancing the needs of financial operations, legal efficiency, and HR productivity within a unified platform strategy
• Build AI-powered financial operations tools that help Finance teams work more efficiently through intelligent automation of invoice and billing processing, expense management, financial reporting, and analytics
• Deliver intelligent insights and analytics that surface anomalies, forecasting recommendations, budget optimization opportunities, and automated reconciliation to accelerate financial close and improve decision-making
• Design workflow automation for financial processes including accounts payable/receivable, procurement workflows, audit preparation, and financial planning & analysis
• Lead the development of AI-powered legal products that increase legal team productivity through intelligent contract review, clause extraction, compliance tracking, and legal research automation
• Drive efficiency in legal operations through conversational AI for legal queries, automated contract generation, risk assessment tools, and intelligent routing of legal requests
• Build legal analytics and insights that help leadership understand contract exposure, compliance gaps, legal spend optimization, and matter management efficiency
• Create intelligent HR operations tools including AI-powered recruiting assistance, candidate screening automation, interview scheduling, and applicant tracking system integrations
• Design employee experience products that automate onboarding workflows, benefits administration, HR ticket deflection, policy guidance, and employee self-service capabilities
• Build HR analytics and insights for workforce planning, retention risk identification, performance management support, and organizational health metrics
• Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each corporate function
• Integrate with enterprise systems including Workday, NetSuite, DocuSign, contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences
• Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all corporate function use cases
• Collaborate with corporate function leadership across Finance, Legal, and HR to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps
• Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences
• Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products
• Qualifications

• Applications for this role are intended to be accepted until December 15, 2025, but may change based on business needs