Strategic Operations Manager, ServiceNow
$137.7-241k
+ Equity (when applicable), variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$137.7-241k
+ Equity (when applicable), variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 8+ years of relevant work experience (with 2+ years post-MBA or equivalent higher degree preferred)
- Strong preference for experience in a top management consulting firm, private equity firm, investment bank, or strategy & operations at a technology company
- Strong data analytics and problem-solving skills (PowerBI, Tableau, Excel). SQL is a plus
- Effective written and oral communicator; comfortable in business and technical discussions
- Track record of leading cross-functional projects
- Comfortable operating with ambiguity and driving to clarity without heavy direction
- Collaborative team player who thrives in fast-paced, high-growth environments
What the job involves
- CRM & Industry Workflows is one of ServiceNow's highest-growth business units, responsible for reimagining how enterprises manage the entire customer lifecycle on a single AI-powered platform
- The team builds and scales products spanning Customer Service Management, Sales & Order Management, Field Service Management, and industry-specific offerings
- As ServiceNow challenges the traditional CRM category and expands its total addressable market, this business unit is at the center of the company's most ambitious growth bet—connecting front, middle, and back-office operations in ways legacy CRM vendors cannot
- As Strategic Operations Manager, you will serve as a strategic and operational partner supporting senior product leadership. In this role, you will help define the business’s strategic priorities, drive operational excellence, and ensure the organization executes with agility, transparency, and measurable outcomes
- This is a high-visibility role that requires strategic thinking, analytical rigor, operational discipline, executive presence, and an ability to drive impact in a fast-moving, matrixed environment
- Drive business impact as a key advisor and thought partner to BU leadership
- Inform key BU decisions through rigorous problem solving - from hypothesis development to data-driven analysis to executive-ready recommendations
- Identify opportunities to improve operational efficiency and accelerate growth by leveraging quantitative and qualitative inputs: revenue, customers, costs, industry trends, roadmap
- Lead data-driven prioritization of resourcing and initiatives
- Manage cross-functional initiatives and programs
- Own business reviews and planning activities, and support alignment between BU leaders and other stakeholders (C-Level, other functions)
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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