Senior Product Manager, Thoughtful AI

• This role is for a product leader who thrives on clarity in complexity—someone who takes full ownership of the problem space, backs decisions with data, and drives execution without losing sight of the human and operational realities our users face
• If you love building deeply technical products that solve real-world pain, can rally cross-functional teams with purpose, and have a high bar for both velocity and quality, this role is for you
• 5–8+ years of product management experience in B2B, SaaS, infrastructure, or automation environments
• A track record of owning complex problem spaces and delivering products that customers love
• Fluency in technical concepts—you can speak API, data flow, system architecture, and integration requirements confidently
• Customer-first mindset—you're curious, empathetic, and relentless in understanding real pain and framing it with clarity
• Data-driven decision-making—comfortable navigating both quantitative analysis and qualitative insight to support prioritization and roadmap decisions
• Experience working in tight partnership with engineering teams, contributing to a strong build-measure-learn culture
• Excellent communication skills—clear, concise, and capable of influencing cross-functional teams and executive stakeholders alike
• High ownership, bias toward action, and ability to thrive in ambiguity

Desirable

• We’re looking for a Senior Product Manager to lead the definition, design, and delivery of core product capabilities that enable our AI Agents to operate at scale
• You’ll be responsible for deeply understanding customer and user pain points, distilling them into clear problem definitions, and working side-by-side with engineering and customer teams to deliver high-impact solutions
• Own the full product lifecycle for a major product area—setting vision, defining strategy, and executing with focus and urgency
• Develop deep expertise in customer workflows, operational pain points, and system-level constraints—becoming a go-to voice on what matters and why
• Define and validate problem statements using customer feedback, user research, internal signals, and structured data
• Translate business and user needs into product specs, user stories, and success metrics that enable clear execution with engineering
• Drive highly collaborative planning, scoping, and prioritization processes that align Product, Engineering, and Customer teams around shared outcomes
• Guide solution design, partner with engineers to navigate tradeoffs, and own delivery timelines without compromising product quality
• Communicate clearly and often—whether you're aligning with stakeholders, presenting decisions to leadership, or closing the loop with customers