Senior IT Support Specialist, Headway
$146.2-172k
2+ days a week in office
Therapist-by-insurance marketplace
Be an early applicant
Therapist-by-insurance marketplace
1001+ employees
Be an early applicant
$146.2-172k
2+ days a week in office
1001+ employees
Company mission
To build a new mental healthcare system, rewired for access and affordability.
Role
Who you are
- You enjoy solving technical problems and helping others
- You are passionate about technology and staying up-to-date with the latest trends
- You thrive in a fast-paced startup environment and bring structure where there is ambiguity
- You want hands-on experience with the latest technologies
- You value both technical depth and great customer service
- You enjoy collaborating closely with teammates and cross-functional partners
- You enjoy having a mix of remote and in-person work and building relationships with on-site teams
- You have 5-7 years of experience in IT support, systems administration, or a related field
- You are able to work on-site at our New York City office 2 days per week, with flexibility for additional on-site support as required
- You have experience providing white-glove technical support to executives and leadership teams
- You have deep expertise with conference room technology and A/V systems and a knack for resolving issues in a timely manner
- You have administration expertise with at least three of the following products: Okta, Google Workspace, Zoom, Slack, Atlassian Jira, Atlassian Confluence, and 1Password
- You have a strong understanding of macOS, Windows, and ChromeOS operating systems
- You have strong problem-solving, analytical, and communication skills, with the ability to build trust across all levels of the organization
What the job involves
- As a Senior IT Support Specialist at Headway, you will be vital in supporting all employees from a technology perspective as they build the future of mental healthcare
- You’ll work closely with peers across IT to deliver exceptional service across both remote and in-office environments, with a focus on executive support, A/V systems, and event readiness
- You’ll also contribute to scaling IT processes, improving tools and documentation, and mentoring teammates to elevate how IT operates across the organization
- Serve as a senior technical resource within IT Support, independently owning and resolving complex technical challenges, driving process improvements, and setting a high standard for service excellence
- Provide white-glove, high-touch support for executives and senior leaders, both remotely and on-site
- Oversee on-site A/V and office technology support for meetings and presentations, ensuring seamless operation with minimal hands-on involvement
- Support and maintain office infrastructure, including setup, configuration, and basic maintenance of network connectivity in our NYC office
- Collaborate with IT Engineering to design, implement, and optimize systems, tools, and processes that meaningfully improve the employee technology experience, applying independent judgment and technical expertise
- Contribute to, maintain, and improve internal IT documentation and knowledge bases
- Provide strategic mentorship and serve as a technical escalation point for junior IT team members, sharing expertise and fostering a culture of technical excellence
- Continuously evaluate IT support processes and systems to identify opportunities for efficiency, scalability, and improved user experience
Application process
- Initial Screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background
- Take Home Exercise: You’ll complete a short (<1 hour) take home exercise
- First Round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen
- Final Rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway
- References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!
Our take
1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.
Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.
Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2024
$100m
LATE VC
Oct 2023
$125m
SERIES C
Total funding: $327m
Company benefits
- Work from home opportunities
Company HQ
Tribeca, New York, NY
Leadership
Andrew Adams
(CEO)Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.
Salary benchmarks
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