IT Service Desk Specialist, PathAI
Contract
AI-powered pathology tools
Be an early applicant
AI-powered pathology tools
201-500 employees
Be an early applicant
201-500 employees
Company mission
To improve patient outcomes with AI-powered pathology.
Role
Who you are
- 6+ months of experience or training in IT support, help desk, or a related role
- Strong communication skills, both written and verbal, with the ability to explain technical issues clearly
- Familiarity with macOS (primary environment) and Windows; Linux experience a plus
- Comfort with common collaboration and productivity tools (Zoom, Google Workspace, Slack, M365)
- Exposure to or interest in tools like Jamf MDM, Ubiquiti Networking, AWS, GitLab, HashiCorp Vault
- Reliable, responsible, and organized; you follow through on commitments and adjust when plans change
- Curious and eager to learn, with the ability to use resources creatively to solve problems
What the job involves
- We’re looking for an IT Service Desk Specialist who is eager to learn, loves technology, and enjoys helping others. You’ll be the first point of contact for employees across the company, providing excellent in-person and remote support while gaining exposure to a broad range of IT systems and tools. This is an entry-level role designed for someone who wants to grow their skills in a fast-paced, high-impact environment, with mentorship from experienced IT leaders
- Provide excellent customer service by responding to IT support requests via ticketing system, chat, email, and in-person
- Troubleshoot issues across macOS and Windows laptops, productivity applications, and collaboration tools (Google Workspace, Slack, Zoom, etc.)
- Set up, deploy, and manage computers and peripherals for new hires and existing employees
- Help maintain and improve IT processes and documentation to make the team more efficient
- Manage access requests and accounts across business systems
- Support office technology such as networking (Ubiquiti), AV setups, and conference rooms
- Contribute to IT asset management and inventory tracking
- Provide one-on-one and small-group training on applications and IT best practices
- Assist with IT projects, system upgrades, and security initiatives as needed
Our take
PathAI is a leader in the field of AI-powered pathology, dedicated to transforming patient outcomes by harnessing the power of AI. Its core mission revolves around enhancing the accuracy of diagnoses and the effectiveness of disease treatments, particularly in critical areas like cancer.
PathAI's pioneering spirit is evident through its breakthroughs, exemplified by innovations such as the AIM-HER2 Breast Cancer algorithm. This tool automates HER2 scoring and introduces a novel approach with additive multiple instance learning (aMIL) heatmaps, offering insights into scoring mechanisms. Additionally, PathAI's PathExplore panel of human interpretable features (HIFs) fosters collaborative research, thus enhancing understanding of the tumor microenvironment.
As the company moves forward, it is poised to continue shaping the landscape of AI-powered pathology, driving advancements in medical research, diagnostics, and drug development, while upholding its central mission to improve patient well-being.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2021
$165m
SERIES C
Nov 2019
$15m
SERIES B
Total funding: $258.6m
Company benefits
- Comprehensive Health Plans
- Paid Time Off & Paid Holidays
- Wellness Benefits
- 401(k) Program
- Parental Leave
Company HQ
West Fens, Boston, MA
Leadership
Andrew Beck
(CEO)Graduated from Stanford University with a PhD in Biomedical Informatics. Previously worked at Harvard Medical School as a Professor of Pathology.
Aditya Khosla
(Advisor)Graduated from the Massachusetts Institute of Technology with a PhD in Computer Science. They now serve as the CTO at Iterative Health.
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