Product Support Specialist, insycle
$70-90k
+ 0.05% - 0.1% Equity
Data management service
Open for applications
Data management service
1-20 employees
Open for applications
$70-90k
+ 0.05% - 0.1% Equity
1-20 employees
Company mission
To make it easy to manage and work with data.
Role
Who you are
- 3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role
- You’re a strong communicator who’s equally comfortable over chat, email, or Zoom
- You’re curious, driven, and like figuring things out—you don’t stop until you find a solution
- You can troubleshoot and explain technical challenges clearly, even when documentation is light
- You’re confident working with data tools and CRMs like HubSpot or Salesforce
- You’re collaborative, enthusiastic, and thrive in a fast-moving, remote team
- You’re aligned with our mission: make it fun, easy, and not scary to work with data
What the job involves
- As a Product Support Specialist, you’ll guide users through complex problems, meet them live on Zoom, help them onboard successfully, and collaborate closely with our product and sales teams to make sure customers are empowered and confident using Insycle
- Tools We Use
- HubSpot (CRM)
- Intercom (live chat)
- Zoom (customer training, demos, onboarding)
- Slack (team collaboration)
- ChatGPT and AI-powered tools (within Intercom, HubSpot, etc.)
- In this role you'll serve as the first line of support for customers via Intercom chat and Zoom video calls
- Troubleshoot advanced technical issues related to data formatting, automation workflows, bulk record operations, and more
- Collaborate with customers to solve complex use cases, combining curiosity with technical savvy
- Lead and support onboarding for new customers, helping them see value early and often
- Strategically guide customers to not only solve their initial use case but also explore other ways to leverage the product
- Join and contribute to sales demos as a technical expert, offering insight and creative solutions
- Deliver thoughtful, caring support during Zoom sessions—listen actively, understand the customer’s goals, and offer creative, high-quality guidance tailored to their needs
- Improve and extend our documentation, templates, and internal processes as you identify gaps
- Think critically—suggest new approaches, identify patterns, and help build scalable solutions
- Be an internal advocate for our customers—what they need, what’s confusing, what’s working—and bring ideas to the team
- You’ll be on the front lines of a product that customers love but still need help mastering
- You’ll work with smart business users and help them become even more successful
- Your ideas will directly influence our support processes, product improvements, and customer experience
- We’re a small team with a big mission, and your voice will matter
- You’ll get to shape not just how we support customers—but how we grow
- Full-time, working Monday-Friday (9 am - 6 pm) in the Central or Eastern time zone
Application process
- Two steps are required:
- Submit the application using the job board
- Complete the Application Questionnaire: https://forms.gle/UF8Zjd8JroupkjWdA
Our take
As companies start out, it's difficult to see the rationale for investing much time, money or talent into customer relationship management systems. But as they grow, the cleanliness and reliability of this data becomes paramount for business operations, and untangling it becomes a difficult and expensive affair. Enter Insycle, a data management tool that can take the pain and hard work out of cleansing and maintaining company information.
Insycle has found a niche for itself in this space, as the usual solution to this problem is to assign data teams to import data into a single spreadsheet and clean it by hand, or to go through the process of developing an in-house API to handle data cleansing. Insycle's functionality and numerous integrations with marketing tools like Mailchimp and Salesforce have made it popular with its thousands of active customers, as its high rating and glowing reviews on G2 show.
Insycle is continuing to develop its product and increase its marketing reach. Having cornered a unique niche with a well-received product, it seems likely that Insycle could grow to be a significant player in this sector.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity options
- Medical, dental, and vision insurance
- 401K with a 4% company contribution
- PTO, sick and unplanned time off, holidays
Company HQ
Tribeca, New York, NY
Leadership
Yonatan Lee
(CEO & Founder)Before founding Insycle, was SVP (Apps Dev Group Manager) at Citigroup and the Director of Software Engineering a Sakonnet Technology.
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