Staff Software Engineer, ServiceNow
Full Stack
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 8+ years of Industry experience with a minimum of 3 years of leading a high performing team
- 5 years of experience with Java or JavaScript plus front end technologies like Angular JS or React
- Expertise in various architectural models, including domain-driven design, microservices-architecture, event-driven-architecture, and micro-frontend-architecture
- In-depth knowledge of multiple technology stacks: Cloud service providers (Azure, AWS), Messaging platforms (Kafka, Dell Boomi), Languages (Java, JavaScript), UI Frameworks (Angular, React), Monitoring systems (Splunk, Catchpoint), Essential cloud services (API Gateways, CDN) and Web Technologies
- Strong experience in building smart systems with an in-depth understanding of AI & ML concepts and data processing mechanisms with a focus on automation, productivity, and consumer-grade experience
- Experience and deep knowledge of the ServiceNow platform is preferable
- Demonstrated strong communications skills; must collaborate and/or influence peers through explanation of facts, policies, and practices
- High-quality organizational and leadership skills, with the ability to strongly influence without authority
What the job involves
- We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth
- We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century
- And we love co-creating, using, and highlighting our own products to do it
- Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them
- The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment
- Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey
- The products we build power digital business for ServiceNow and can even become commercially available
- As a Staff Software Engineer within DCX you will build high-quality, secure code that's scalable and reusable
- Grow our business by bringing internal products to the world and find new ways to simplify how employees and customers work
- Implement software that empowers internal customers to extend what it can do to meet their specific needs, as our own "customer zero."
- Working closely with Engineering Managers and other Architects in the team to develop best in class technical designs in building enterprise grade software
- Designing and Developing high quality applications leveraging the industry leading ServiceNow platform
- Developing across the full stack of Web technologies - JavaScript, AngularJS, React, HTML, CSS, and SQL
- Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding
- Design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs
- Play a key role in the design and implementation of new products and features while also enhancing the existing product suite
- Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
- Build rich, modern web and mobile web experiences that are accessible, progressive and responsive
- Responsible for mentoring and grooming lead engineers to be the next line of architects
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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