Workforce Management Specialist, Just Eat Takeaway.com
2-3 days a week in office
Global online food, grocery and retail delivery marketplace
Posted today
Global online food, grocery and retail delivery marketplace
1001+ employees
Posted today
2-3 days a week in office
1001+ employees
Company mission
Empowering everyday convenience.
Role
Who you are
- This is an exciting opportunity for a proactive individual with a passion for workforce management and scheduling
- If you thrive in a fast-paced environment, enjoy solving complex challenges, and possess strong organisational and analytical skills, we would love to hear from you
- 1-3 years of experience working in a contact centre or a real-time operation environment
- Previous experience in a scheduling or workforce management role is preferred
- Familiarity with Calabrio, Teleopti, or other workforce management/scheduling software is highly desirable
- Passion for data and knowledge of Excel/Google Sheets
- A love for collaboration and being a team player
- Experience working with cross-functional teams in a fast-paced, high-pressure environment is advantageous
What the job involves
- We are seeking a highly dedicated and detail-oriented Workforce Management (WFM) Specialist to join our team, with a primary focus on scheduling for our Courier Operations teams
- This position plays a critical role in ensuring the efficient and seamless delivery of schedules across multiple markets within the Scoober region
- As a WFM Specialist, you will be responsible for creating, publishing, and maintaining schedules to meet operational needs, while continuously looking for opportunities to improve and optimise processes
- Schedule Delivery and Maintenance: Create, publish, and maintain monthly schedules to support our Courier Operations teams across different markets. Ensure the schedules are accurate, timely, and reflective of operational requirements
- Stakeholder Management: Collaborate closely with supervisors and team leaders to ensure that schedules align with business goals and meet the diverse needs of our operational teams within the Scoober region
- Optimisation: Monitor and adjust schedules to optimise resources, increase operational efficiency, and accommodate fluctuations in demand. Proactively identify areas for improvement in workforce allocation and utilisation
- Vacation Management: Manage and process vacation requests, ensuring they are integrated into the schedules without impacting operational performance
- Reporting & Analysis: Prepare and analyse workforce data to provide insights into trends, forecast staffing needs, and recommend strategies for enhancing productivity and cost-effectiveness
Our take
Just Eat Takeaway, born from the merger of Just Eat and the Dutch-born Takeaway.com, stands as a formidable force in the realm of food delivery. Surpassing expectations, this union has made way for the world's largest online food delivery entity outside of China. Bolstering its stature further, the company made a significant move in 2021 by venturing into the US market through the acquisition of Grubhub, solidifying its position as a major player in the industry.
However, amidst its successes, Just Eat Takeaway faces competition from competitors like Uber Eats and Deliveroo. While it dominates the UK market, its global revenue pales in comparison its its rivals, such as Delivery Hero and DoorDash. Nonetheless, the company's established stronghold in one of the world's largest food delivery markets offers a degree of stability amid the fluctuating demands of customers witnessed in recent years.
To stay in the game, Just Eat Takeaway has grown to operate across 17 countries and 356,000 partners, via acquisitions and organic growth. It's also entered the grocery and retail delivery market alongside its primary restaurant delivery service. Though one of the last to venture into the grocery delivery sector, it has secured a partnership with the Co-Op, indicating a proactive approach to the market. Furthermore, the company continues to carve out its niche by offering exclusive services, such as being the sole courier for Domino's Pizza in the UK and Ireland, adding unique value to its offerings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Employee endorsements
Nice people
"The people make JET! There is a very social culture making it easy to meet new people and get to know your team. Everyone is so friendly and ensure..."
Funding (2 rounds)
Apr 2014
$85.1m
SERIES B
Jan 2012
$15.2m
SERIES A
Total funding: $100.2m
Company benefits
- Leisure and Lifestyle: These benefits are designed to help you make the most of your time and enjoy everyday life: Generous annual leave entitlement | An additional day off to celebrate your birthday - take it whenever suits you | Flexibility to buy or sell holiday days (within an annual limit) | Monthly meal allowance to enjoy food at work or at home | Access to discounts, cashback offers and savings via an employee portal
- Protecting the Future: These benefits are designed to give you and your loved ones peace of mind: Life insurance cover from your first day of employment | Income protection support if you're unable to work due to long-term illness or injury | Pension scheme with company contributions and the flexibility to increase your own contributions
- Health and Wellbeing: Helping you stay physically and mentally healthy: Private medical insurance options, depending on your role and location | Enhanced family leave for maternity, adoption, paternity, and shared parental leave | Annual eye care benefits, including eye tests and financial support for glasses | Confidential Employee Assistance Programme (EAP) | Office perks including healthy snacks and drinks | Mental health support, including on-site coaching and access to wellness platforms
Company values
- Lead: We’re proud to be a global leader in the online food and retail delivery market. Not just in choice and order numbers, but also by creating innovative and sustainable solutions
- Deliver: We deliver more than just fantastic food and goods, both to our customers and ourselves. We work together to ensure success and grow our business
- Care: We care for our customers and restaurant partners by understanding their needs. This care also extends to society at large, from ethical choices to environmental initiatives
Company HQ
Eastern Docklands, Amsterdam, Netherlands
Articles
Leadership
Jitse Groen
(CEO)Originally the founder of Takeaway.com, prior to the company's 2020 merger with Just Eat. Previously served as CEO for GRIB BV.
Salary benchmarks
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Diversity, Equity & Inclusion at Just Eat Takeaway.com
- With a global presence in 17 markets and employees from over 100 nationalities, our inclusive company culture is central to everything we do and we are comÂmitÂted to livÂing our valÂues to creÂate a place in which everyone feels they truÂly belong.
- We want to encourage everyone to step into each other's world and to embrace new perspectives, continue to inspire innovation and, ultimately, to gain valuable insights that creates a sense of belonging and help grow our global business.
- ​​​​​​​Our Communities are the heart of our culture. They are employee-led advocacy groups supported by company resources and budget, driving inclusion and diversity through collaboration on internal communications, organising and sponsoring events, and empowering allyship.
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