Partnership Lead, Reward
Office located in Hills Place
Customer engagement & commerce media
Open for applications
Customer engagement & commerce media
201-500 employees
Open for applications
Office located in Hills Place
201-500 employees
Company mission
To make everyday spending more rewarding.
Role
Who you are
- You will have some experience in digital marketing as well as people management. You will be fully accountable for driving customer relationships and revenue generation through the development of your retail accounts
- You will have experience in digital marketing and a collaborative approach to working with others. You will be fully accountable for developing customer relationships and driving revenue growth across your retail accounts, while acting as a mentor and point of support for a Marketing Executive within the team
- Demonstrable experience in a leadership account management function, preferably within the digital marketing space
- People management experience is preferred
- Excellent communication and presentation skills
- Team player who can also work independently
- Excellent team and relationship-building abilities, with both internal and external parties
- Ability to work well under pressure, multitask, and maintain keen attention to detail
- Results-oriented negotiation skills, with client and stakeholders at all levels
- Organised and process-driven with the ability to manage multiple duties at one time
- Must be able to demonstrate an ability to effectively communicate, motivate, and inspire cross-functional teams with professionalism and clarity
- Have an ability to think strategically and will possess a good eye for opportunities
What the job involves
- This is a great opportunity to work with well-known brands in the UK. As the Partnerships Lead, Strategic Accounts, you’ll work closely with not only your own direct reports, but also with the wider account management team to build an educated, collaborative and efficient team atmosphere
- If you’re interested in working in high-growth field and want to be part of our mission to build the best loyalty programmes in the world, then look no further!
- Strategic Partnership Development
- Develop and execute a strategic plan for establishing and nurturing partnerships that enhance the value of the company’s offerings
- Ensure the achievement of revenue and budget expectations
- Having an eye for revenue potential with the ability to support your direct reports with upselling/cross-selling opportunities
- Negotiation and Contract Management
- Lead negotiations with potential partners to secure favorable terms and conditions that benefit both parties
- Draft review and manage partnership agreements ensuring all legal and business requirements are met
- Relationship Management
- Build and maintain strong long term relationships with partners to ensure ongoing collaboration and mutual success
- Act as the primary point of contact for partners addressing any issues concerns or opportunities for growth
- Support clients and team members with program management tasks including strategic/tactical plans aimed to meet/exceed client’s objectives and goals
- Performance Monitoring and Reporting
- Track and analyse the performance of partnerships using key metrics to assess their impact on the company’s goals
- Provide regular reports to senior management on the status and success of partnerships including recommendation for improvement or expansion
- Team Management
- Oversee the day to day operation of the team, ensuring tasks are completed efficiently and on time
- Ensure levels of service are being met by your Account Managers and that client satisfaction is high
- Provide a point of escalation for your team members and help to nurture a dynamic team environment
- Support growth opportunities for Account Manager within the business
- Assign task and responsibilities to team members based on their skills and areas of expertise
- Monitor team performance providing regular feedback and guidance to ensure high standards of work
- Goal Setting and Achievements
- Set clear achievable goals and objectives in alignment with overall company goals
- Develop strategies and action plans to achieve these goals and track progress regularly
- Performance Monitoring and Feedback
- Evaluate team members performance through regular reviews and provide constructive feedback
- Provide ongoing coaching and training to ensure upskilling and skill development
- Identify areas for improvement and offer training or development opportunities to enhance skills and performance
- Recognize and reward outstanding performance to motivate and encourage the team
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement-as-a-Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. It also powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £2B in rewards to banking customers. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company HQ
Soho, London, UK
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