Manager of Machine Learning, Punchh

CA$140-200k

Salary dependent on location

AWS

Docker

Python

Linux

Jenkins

Spark

Flow

Sagemaker

Senior and Expert level

Remote from Canada

Loyalty and engagement platform for brands

Job no longer available

Loyalty and engagement platform for brands

201-500 employees

B2BArtificial IntelligenceMarketingMachine LearningSaaSAutomation

Job no longer available

CA$140-200k

Salary dependent on location

AWS

Docker

Python

Linux

Jenkins

Spark

Flow

Sagemaker

Senior and Expert level

Remote from Canada

201-500 employees

B2BArtificial IntelligenceMarketingMachine LearningSaaSAutomation

Company mission

To enable their customers to quickly scale, own their path to innovation, and take back the relationship with their own customers.

Job

Company

Role

Who you are

To be successful in this role, you will need a strong machine learning experience, software development skills, and collaboration with cross functional teams
You will need strong communication and leadership skills, as well as ability to multitask and prioritize
As we continue our flexible workplace arrangements, it is crucial for our employees to ensure they have a reliable internet and cellular connection in place
Strong and stable connectivity in our work locations allows for smooth communication, seamless collaboration, and uninterrupted productivity
5+ years of experience building ML technologies, 2+ years of experience in management
Strong programming experience in Python / Spark (Databricks is a plus)
Successful track-record of deploying, monitoring and optimizing models and services in production
Successful track-record of deploying LLM RAG-based applications
Experience in designing, implementing and analyzing A/B test experiments
Hands-on experience with any IaaS cloud platform (AWS is a plus)
Experience working with CI / CD tools (Jenkins is a plus)
Experience using and customizing monitoring tools (New Relic is a plus)
Experience working with Docker and Linux CLI
Experience in building performant, scalable, robust and efficient Python-based ML services
Experience working with a ML Ops tech stack is a plus (ML Flow, SageMaker, etc.)

What the job involves

PAR is looking for a Manager, Machine Learning that is responsible for leading a team to develop ML algorithms that power PAR and the Punchh platform
As part of the team, the candidate will lead the full lifecycle of ML Model development to support, including researching algorithms, gathering requirements, developing specifications, running A/B tests in production, and getting it production ready
Hands-on technical leadership (EDA, modeling, coding, etc.)
Manage a team of ML Engineers at various levels of experience
Provide mentorship to other Data Team members
Partner with teams like Engineering, Product and Operations to develop quality ML products
Lead the development and deployment of AL / ML services and data pipelines
Build AI / ML POCs and present them to stakeholders
Enforce standards and best practices to improve team’s performance
Become thought-leader on ways to integrate LLMs and AI into the platform beyond classic ML methodologies
Communicate directly with customers to explain and promote our AI / ML technology
Oversee short-term projects of intern and student teams

Our take

Punchh is a provider of digital customer engagement and loyalty solutions for brick-and-mortar restaurants. The company’s AI-powered platform unifies customer data, offering restaurant marketing professionals a more informed way to launch campaigns and make the right offers at the right time.

Punchh's platform integrates with a number of systems and services, including POS and payment providers, allowing clients to implement it easily into their existing systems. The company has also partnered with agencies and system integrators towards enabling the brick-and-mortar establishments it serves to create omnichannel digital experiences that cater to the modern consumer.

Punchh has a number of high value customers including Papa John’s, TGI Fridays, and Pollo, as well as having a strong international presence. The company continues to make strategic partnerships to bolster both the utility and compatibility of its products with the often disparate systems employed in the industry.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 6 rounds)

Nov 2019

$40m

SERIES C

Apr 2018

$20m

SERIES B

Total funding: $101m

Company benefits

Medical coverage, plus dental and vision
Training, support, and personal development
Unlimited paid time off for max balance
Flexible work to match your life

Company HQ

Hayward Park, San Mateo, CA

Leadership

Sastry Penumarthy

(VP & CSO)

They started their career with 3 years at Siebel Systems before joining BEA Systems from 2003 to 2007 in Product & Solutions Marketing. They co-founded Nuevora in 2007 before starting Punchh in 2010.

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