Customer Success Manager, CodeSignal
Mid-Market/Enterprise
$75-125k
Automated skills-based assessment platform
Be an early applicant
Automated skills-based assessment platform
101-200 employees
Be an early applicant
$75-125k
101-200 employees
Company mission
To help the world discover and develop the skills that will shape the future.
Role
Who you are
- 5+ years of experience in a customer success role at a B2B SaaS company
- Experience managing 50-55 accounts with at least $4 million ARR
- A customer-first attitude and ability to build long lasting relationships with customers
- Success spearheading end-to-end projects, including:
- Content consultation
- Implementation & roll-out consultation
- Ability to independently troubleshoot most client issues
- A collaborative, helpful, and empathetic team-working style
- Strong relationship-building skills
- Excellent written and verbal communication skills
What the job involves
- CodeSignal is seeking a Customer Success Manager, Mid-Market who is passionate about empowering and enabling SaaS clients
- Part product expert, part project manager, part consultant, and part coach, you will serve an incredibly important function in our business
- CodeSignal's competitive edge often comes from our ability to help clients thrive, so Customer Success Managers are crucial to the success of our product
- Manage a portfolio of CodeSignal’s fastest-growing clients to drive mutual success and growth
- Serve as a trusted advisor to new and existing customers and build champions within customers through demonstrable knowledge of CodeSignal's product suite, industry expertise, and business acumen
- Understand and articulate business value and outcomes by aligning usage and adoption of CodeSignal to strategic business goals of customers
- Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
- Act as an expert resource in CodeSignal’s product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
- Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
- Assist customers in identifying and addressing unique use cases
- Proactively spot and address potential issues
- Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
- Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)
Our take
CodeSignal offers an AI-evaluated, plagiarism-sensitive coding assessment, certification and candidate interview platform that allows companies to quickly pre-screen thousands of potential employees while tackling hiring bias.
The company’s call to action is to empower hiring teams to look "beyond resumes”, which are infamously scan-read for only seconds. The knock-on effect of this is that the best talent often gets overlooked, and the hiring process becomes biased towards details like the university a candidate attended, previous experience, or geographical location rather than their technical abilities. In addition to this, the platform also helps individuals cultivate the skills they need to level up.
CodeSignal’s offering has become popular among some of the tech industry’s biggest names, with companies like Netflix, Capital One, Meta, and Dropbox all using its skills assessments to pre-screen candidates. As the tech industry comes under increasing pressure to remove bias from its hiring process and increase diversity, the value of a CodeSignal platform is only set to go up, especially as AI tools become more accepted within the workplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2021
$50m
SERIES C
Dec 2020
$25m
SERIES B
Total funding: $87.5m
Company benefits
- Remote-first workplace
- Employer-funded health plans
- Unlimited PTO
- Home office & co-working space stipend
- Wellness stipend
- Learning & development stipend
Company HQ
Financial District, San Francisco, CA
Leadership
Tigran Sloyan
(Co-Founder & CEO)Studied at MIT and started out as an Applications Engineer at Oracle. Founded Yevista, and was Partner Technology Manager at Google. They are also a member of the Forbes Technology Council.
Sophia (Saeyoon) Baik
(Co-Founder & COO)Former Investment Banking Associate at Lehman Brothers and a Product Manager at Zynga. They were also Senior Manager of Assortment Planning at Wayfair.
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