Billing Support Supervisor, OpenTable

• If you thrive in fast-paced environments, love developing people, and have a sharp eye for operational accuracy, this is your opportunity to make a big impact
• You lead by example and inspire others to succeed
• You are an advocate for your team and customers, balancing empathy with business priorities
• You thrive in dynamic environments and adapt quickly to change
• You welcome feedback and act on it to improve yourself and others
• You take pride in solving complex problems and delivering lasting results
• You communicate clearly and effectively with internal and external stakeholders
• 2-3 years of call center supervisory experience
• Proven success with building, leading, and motivating a team
• Strong analytical and behavioral problem solving skills
• An understanding of contact center KPIs

Desirable

• We’re hiring a Billing Support Supervisor to coach, motivate, and grow a high-performing team across NA and EMEA
• Provide day-to-day leadership and weekly coaching for Billing Support Specialists
• Drive team performance in areas such as customer retention, payment accuracy, and timely collections
• Monitor and improve KPIs including wait times, service levels, and abandon rates
• Oversee daily billing activities including payment processing, email and phone support, and issue resolution
• Partner closely with Finance and Collections to ensure accurate and timely billing operations
• Ensure all work environments maintain PCI compliance and data protection standards
• Foster a team culture of continuous improvement and professional growth
• Manage and deliver projects with varying scope and business impact
• Innovate new processes and procedures to enhance the customer and agent experience