Senior Implementation Analyst, Extend
+ Equity
Virtual credit cards & spend management for businesses
Open for applications
Virtual credit cards & spend management for businesses
21-100 employees
Open for applications
+ Equity
21-100 employees
Company mission
To modernise infrastructure for the future of payments.
Role
Who you are
- 4+ years of experience in implementation, project management, operations, consulting, or a client-facing role in a SaaS, fintech, or technology environment
- Experience supporting client onboarding, implementations, or cross-functional projects
- Exposure to working with external clients or partners and managing deliverables across multiple stakeholders
- Demonstrated experience using AI tools to accelerate analysis, improve workflow efficiency, or enhance insight generation
- Experience working cross-functionally with teams such as product, engineering, or legal is a plus
- Ability to manage multiple workstreams, track timelines, and drive tasks to completion with strong attention to detail
- Ability to gather, document, and translate business, technical, and regulatory requirements into clear plans
- Clear and concise written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders
What the job involves
- As the Senior Implementation Analyst, you will play a key role in onboarding new bank partners and managing implementation projects from kickoff through launch
- You will coordinate across internal teams including product, engineering, and legal, and external bank stakeholders to ensure our solutions are implemented accurately and efficiently
- This role is critical to setting new bank partners up for long-term success. It is highly execution-focused, requiring strong project management, attention to detail, and the ability to translate business, technical, and regulatory requirements into practical implementation plans
- Lead end-to-end onboarding and implementation of new bank partners from kickoff through go-live and ongoing support handoff
- Serve as primary point of contact across bank partners to understand workflows, requirements, and support adoption
- Develop and manage onboarding plans, timelines, and key milestones across internal teams and stakeholders
- Gather and document business, technical, and regulatory requirements to inform implementation approach
- Establish servicing procedures, escalation matrices, and operational process flows in partnership with bank servicing and operations teams
- Facilitate onboarding sessions, product training, and knowledge transfer to bank teams
- Identify risks or gaps early and escalate or propose solutions to ensure smooth launches
- Ensure a smooth transition from implementation to ongoing support
- Lead implementation of product features and enhancements for new and existing bank partners
- Serve as primary coordinator across Product, Engineering, Operations, and partner teams throughout the implementation lifecycle
- Coordinate user acceptance testing, internal validation, defect tracking, and issue remediation to support launch readiness
- Ensure systems and workflows are configured to support bank-specific use cases
- Partner with legal, compliance, and security teams to ensure onboarding requirements are met
- Coordinate vendor onboarding processes, including documentation, due diligence, and internal approvals
- Track onboarding status across stakeholders and ensure timely completion of requirements
- Support internal and external audits by preparing documentation and responding to information requests
- Maintain organized records of onboarding, compliance, and audit-related materials
- Track key metrics related to onboarding success, product adoption, and partner performance
- Analyze onboarding and implementation outcomes to identify trends and improvement opportunities
- Provide structured implementation feedback to Product and Engineering based on partner needs and launch learnings
- Contribute to improving onboarding processes, documentation, and internal workflows
Our take
Established in 2016, Extend is a FinTech dedicated to forging digital payment infrastructure for financial enterprises. This innovative approach allows Extend's clients to offer their customers personalized digital credit cards without the need for extensive technological overhauls. By seamlessly integrating its digital banking solutions into a financial institution's existing infrastructure, Extend facilitates a modernized banking experience for clients and their customers, all while eliminating the necessity of opening new accounts.
What sets Extend apart is its seasoned leadership team, boasting founders with over a decade of experience at the financial behemoth, American Express. This rich expertise has spurred Extend's focus on revitalizing established financial institutions, enabling them to compete effectively in the digital-first landscape.
Riding on the success of its Series B funding, which saw prominent investors such as March Capital and B Capital come on board, Extend is steadfastly expanding its services to cater to a growing base of business customers worldwide.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Sep 2025
$20m
LATE VC
Oct 2021
$40m
SERIES B
Total funding: $74m
Company benefits
- Equity for all—our success is your success
- 401k matching
- Unlimited vacation—and we want you to use it
- Flexibility to work remote or in our NYC office
- Comprehensive health coverage for you and your family
- Reimbursement for gym memberships
- $5k referral bonus—bring your friends!
- Work with experts across disciplines
Company HQ
Flatiron District, New York, NY
Leadership
Andrew Jamison
(Co-Founder & CEO)Previously American Express Vice President of B2B Product Management and Product Development, Consultant at Fintech Consulting LLC.
Danny Morrow
(Co-Founder & CPO)Previously Technical Team Lead at Elephant, Owner at Morrow, and Primary Software Engineer at Digitas.
Guillaume Bouvard
(Co-Founder, COO & CMO)Previously American Express Global Head of Advisory Business, Innovation & Partnerships, Senior Business Analyst at Capital One Financial Services.
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