Senior Site Reliability Engineer, Thinkific
CA$111.1-166.7k
+ Equity, Team-wide bonuses & an Employee Share Purchase Plan
Online course creation platform
Be an early applicant
Online course creation platform
201-500 employees
Be an early applicant
CA$111.1-166.7k
+ Equity, Team-wide bonuses & an Employee Share Purchase Plan
201-500 employees
Company mission
To make it simple for entrepreneurs and established businesses – our Creator Educators - to scale and generate revenue by teaching what they know.
Role
Who you are
- Are you an experienced Site Reliability Engineer looking for a new challenge? We’re looking for a Senior Site Reliability Engineer to join us at Thinkific
- Has 5+ years of software or infrastructure engineering experience, with 3+ years in Site Reliability or DevOps-focused roles
- Has strong experience operating Kubernetes in production environments
- Proven AWS experience with infrastructure and services such as EKS, RDS, S3, IAM, and ALB
- Proficiency with Infrastructure-as-Code (Terraform, Helm) and automation tools
- Strong scripting/coding ability in Ruby, Python, Node.js, or Bash
- Experience with monitoring and observability tools (New Relic, Datadog, Prometheus, Grafana, etc.)
- Solid understanding of networking, TLS, encryption protocols, and distributed systems
- Experience improving CI/CD pipelines and secure software supply chains
- Familiarity with Cloudflare, CDN configuration, and load balancing strategies
- Strong problem-solving skills, ownership mentality, and the ability to thrive in a fast-paced environment
- Enjoys collaborating across teams and helping shape engineering roadmaps and architectural direction
- Brings a strong ownership mentality, cares deeply about developer experience and operational excellence, and thrives in a fast-paced environment
Desirable
- Experience working with Ruby on Rails and/or Node.js applications in production
- Familiarity with Cloudflare, load balancing strategies, and CDN configuration
- CKA certification or equivalent Kubernetes expertise
What the job involves
- We’re looking for a Senior Site Reliability Engineer (SRE) to join us at Thinkific
- In this role, you’ll take ownership of scaling, securing, and optimizing the infrastructure that powers thousands of online course creators around the world
- In this role, you will improve the performance, reliability, and security of our platform by partnering with cross-functional teams, driving SRE best practices, and ensuring operational excellence
- As a senior member of the team, you’ll mentor others, lead key reliability initiatives and be a hands-on contributor in infrastructure projects, and act as a domain expert in modern cloud-native practices, with a specific emphasis on Kubernetes, cloud infrastructure (AWS), observability, and service reliability
- Your goal will be to help guide and execute on projects related to your technical domain
- Own and improve technical domains across our infrastructure, ensuring high standards of system reliability, performance, scalability, and security
- Design and implement scalable infrastructure using Kubernetes, AWS services (EKS, RDS, S3, IAM, ALB, etc.), and Infrastructure-as-Code tools like Terraform and Helm
- Enhance and maintain deployment pipelines, enabling teams to release with speed, confidence, and security
- Participate in and lead incident response efforts, ensuring blameless postmortems and continuous learning
- Collaborate with development teams to define SLOs, SLIs, and error budgets, promoting reliability-focused design from the start
- Automate operational tasks and improve developer experience with scripts and tools written in Ruby, Python, Node.js, or Bash
- Maintain observability using tools such as Datadog, New Relic, Prometheus, Grafana, and Sentry—ensuring monitoring and alerting align with meaningful SLOs
- Support and optimize distributed systems including relational and non-relational databases, message queues, and asynchronous architectures
- Mentor and coach other engineers, helping raise the technical bar and foster a culture of collaboration and operational excellence
- Participate in on-call rotation to help maintain a high level of service reliability
Our take
As the world becomes increasingly globalized, the competition for jobs is fiercer than ever. Whilst traditional educational institutions are failing to deliver the skills of tomorrow, Thinkific provides a way for the new wave of instructors to meet this educational demand, with its all-in-one course creation platform.
Course creators on Thinkific have unparalleled ownership over their content and course, whilst also having access to a suite of tools to help operate, promote, and monetize those courses. Its customization tools also mean creators can create a strong brand for their knowledge business, with a range of integrations ensuring Thinkific remains a one-stop shop for all their needs.
Its latest updates enhance its capabilities for building engaging customer education programs. New features like advanced customization and CORM integration offer users powerful tools for creating interactive and personalized learning experiences. With continuous innovations, Thinkific remains dedicated to supporting course creators and enterprises, providing them with the flexibility and resources needed to excel in the competitive educational market.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2020
$22m
EARLY VC
Nov 2019
$2.4m
EARLY VC
Total funding: $24.4m
Company benefits
- Open vacation policy: We're big proponents of sand, sun, and taking time to recharge. As long as you're getting your work done and keeping your team supported, take vacation when you need it. We encourage Thinkers to take at least 4 weeks vacation each year
- Flexible work environments: Whether you’re working from Thinkific HQ or working from home, set your own hours to find a rhythm that works for you and your team. Finding the time for workouts, laundry, daycare dropoffs, or appointments is easier than ever.
- Learning opportunities and personal development: Interested in a course, conference, or career coaching? We’ve got you covered with our $1500 Learn and Grow fund to support your personal and professional growth, on top of regular lunch & learns, internal courses and workshops, and a coaching program. Our people leaders will work with you to ensure you’re taking advantage of the learning opportunities you want and need
- Competitive benefits package: Our benefits kick in on your first day at Thinkific and include coverage for health, vision, dental, prescriptions, and up to $3000 for your mental health. Our Employee and Family Assistance Program will also take care of you and your family, providing everything to support your well-being
- Parental leave: We care about helping you grow your career AND your family. Family is important to us, and our paid parental leave gives you a little extra help while you're beginning this new adventure. Learn more about our family leave benefits here
- We actually hang out: Thinkers are some of the kindest (and most fun!) people out there. We're into boat parties, hackathons, company retreats, and celebrating everything from Canada Day to Brazilian Carnival. Wherever you’re based, you’ll have opportunities to connect with your team both virtually and IRL
- The bow-wow benefits: Office dogs. Plural. Meet them on Instagram at @dogsofthinkific
Company HQ
Strathcona, Vancouver, BC
Leadership
Greg Smith
(CEO)Spent 3 years working as a Lawyer before co-founding Moving Media Group, working as the Director of Sales. They now hold the position of CEO at Alpha Score Seminars, as well as being Co-Founder and CEO at Thinkific.
Miranda Lievers
(Advisor)Spent 7 years at Telus in progressive leadership roles launching high-speed internet across Canada. Co-founded Blue Olive Photography Inc. before co-founding Thinkific.
Matt Smith
(CSO)Over a decade of experience in Product, Technology and Growth roles. Founded Alpha Score Seminars before working as CTO of Healthism. Previously worked as CTO of Thinkific before launching successful Instagram-scheduling software startup, Later.com. Returned to Thinkific in 2021 as CSO.
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