Manager of Mid-Market Sales, Assembled
More information about location
2 days a week in office
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
More information about location
2 days a week in office
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 3+ years of management experience leading sales teams within a SaaS company with a track record of consistent quota attainment
- Based in San Francisco or New York City with ability to be in-office on Mondays and Thursdays (hybrid)
- Proven track record of leading Mid-Market sales teams to consistently meet and exceed goals while also contributing to deal execution
- Strong track record of recruiting, retaining, and developing top account executives
- Familiarity with Command of the Message, MEDDIC, or similar value selling methodologies
- Have experience in a rapidly growing startup or tech environment where adaptability and flexibility are essential for success
What the job involves
- We're looking for a Manager, Mid-Market Sales to help lead and scale our growing mid-market sales team at Assembled
- This leader will be hiring and leading a net-new team of Account Executives while also actively working deals alongside them
- As an early sales-leader at Assembled, you use your experience and learnings from the field to help us develop our go-to-market playbook, coach your team to success, and improve our operational processes as we scale
- This is a unique opportunity to join a fast-growing AI startup, build and mentor a high-performing team, and make a significant impact on the growth of the company
- You'll work cross-functionally with Marketing, Customer Success, Product, and Engineering to ensure we're delivering exceptional value to our mid-market customers
- Hire, train, and develop top Mid-Market AEs while fostering a high-performance and collaborative culture
- Participate actively in prospect meetings alongside your team
- Manage sales forecasting, reporting, and overall pipeline management, ensuring accurate and timely performance tracking
- Identify and capitalize on new market opportunities, driving Assembled’s continued product expansion into new markets
- Bring creative solutions to complex challenges, iterating on our sales process as we scale
- Build pipeline through creative outbound strategies and in partnership with Marketing, SDR and Partnership teams
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
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