IT Operations Support Engineer, GWI
$80-90k
+ 5% bonus
3 days a week in office
Consumer insights for media businesses
Be an early applicant
Consumer insights for media businesses
501-1000 employees
Be an early applicant
$80-90k
+ 5% bonus
3 days a week in office
501-1000 employees
Company mission
To help everyone become an expert on their audience.
Role
Who you are
- Suitable qualifications or certifications such as A+, Network+, ITIL etc required
- Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
- Familiarity with supporting multiple OS versions, including MacOS, iOS, Windows, Android etc
- Experience with configuring and supporting Identity Management Platforms such as Okta, OneLogin, Jumpcloud etc
- Experience with Endpoint Management platforms like Jamf, Kandji
- A collaborative mindset and willingness to contribute to team culture and shared goals
- Proactive working style - able to understand business technology requirements and to preemptively work to support those needs
- Strong Troubleshooting skills - Ability to adapt to minor and major issues across multiple platforms and devices
- Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time)
What the job involves
- Right now we’re looking for a Senior IT Operations Support Engineer to play a key role in our IT Department in NYC. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary
- As our IT Ops Support Engineer in NYC, you'll be at the forefront of providing a seamless experience for all staff
- Your responsibilities will include comprehensive hardware and software management, from procurement to support, always with an eye towards efficiency
- You'll collaborate extensively with our global IT team, leveraging collective expertise to elevate our NYC office's technological capabilities
- Reporting to the IT Operations Manager, you're an inquisitive and proactive individual, eager to tackle any challenge that comes your way
- It’s also fun; shaking things up is what working for a growing company is all about. So you’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow
Application process
- Preliminary call with the Talent Team
- First video interview with the hiring managers
- Second video interview
- Third (and final*) video interview with the hiring panel, often including a presentation, followed by a values conversation with members of the wider GWI community
- Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles
Our take
Consumer insights have always been a linchpin of good marketing strategy. However, with the pace of digital transformation picking up and some major upheavals throwing additional change into the mix, the ability to closely track the rapidly changing consumer landscape might just be more crucial than ever.
GWI provides consumer insights to media agencies, marketers, and publishers globally. The company claims that its data sets, analysts, and reports represent billions of people worldwide, based on in-depth market research questionnaires with millions of respondents.
Boasting major corporate clients like Microsoft, Google, and Twitter, it is clear the company has got something right. The avenue for its growth is wide, and it will be interesting to see how the rise of disruptive tech like wearables, Internet of Things, and Web3 will affect its data gathering. With over a decade’s worth of experience, GWI has no reason not to be confident about its future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2022
$180m
SERIES B
Jul 2018
$40m
SERIES A
Total funding: $220m
Company benefits
- Perks: There;s free fruit and breakfast when you hourney into the office. And for the days you don't, you'll have the latest tech and a home-office budget to hit the ground running. Plus, you'll glove all the free swag
- Training: Everyone wants to be their best self - and feel comforatble enough bringing their best self to work. Diversity and inclusion is at the heart of everything we do. We offer continuous development opportunities, both personand professional
- Flexible working: We take pride in our flexible workplace. We're big fans of hybrid working, early finishes on Fridays, flexitime to balance work and life, and a 'work from anywhere' option for the jet setter in you
- WellbeingL Happiness is everything. We've got mental health awareness months and wellbeing weeks, counseling through Spill, charity and volunteering days, social outings, and virtual clubs. Feeling good mentally, physically, and socially matters. We get it
Company HQ
Farringdon, London, UK
Leadership
Tom Smith
(Founder & CEO)Worked as Head of Consumer Features at Universal McCann, before founding Trendstream (the company that went on to build GWI).
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at GWI
OneGWI (Global DE&I Committee)
- At GWI, we want employees to inspire and be inspired. We believe that diversity is the heart of what drives innovation and creativity. Together, we continue to build an inclusive culture that supports all employees to bring their best selves and stand out. We do that by creating a culture that celebrates the diverse voices of our employees where they all have equal opportunities. We believe that it is the right thing to do and it is fundamental to who we are, what we do and our success.
- The foundation of a truly diverse and inclusive organisation is one where the principles of psychological safety are applied and where diversity and inclusivity are baked into everything it does. Without that, you end up with a revolving door of talent. We approach things with respect and openness. We acknowledge that we won’t get everything right all the time, so we listen and learn and do better next time. This is the same approach that we expect from all of our employees.
- We have OneGWI, an Employee Resource Group (ERG), that focuses on driving educational, systemic change and advisory support across the organisation. We are also in the process of revising several of our policies to make them more inclusive, such as parental leave and compassionate leave. We also have tools like an inclusive language guide, and various guidance pieces for things ranging from the menopause to Ramadan
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