Presales Solutions Engineer, ROLLER
Leisure industry management software
Open for applications
Leisure industry management software
201-500 employees
Open for applications
201-500 employees
Company mission
To help create experiences that bring joy and happiness to the world.
Role
Who you are
- Experience defining and securing endorsement of complex solutions spanning multiple business units and programs
- Excellent organization, communication and commercial acumen
- Capability to facilitate and foster stakeholder relationships
- Completed a Bachelor's Degree in Economics, Technology, Communications, or other relevant field
- Have a minimum of 3 years of professional experience in a Solution Architect or Sales Engineer role, or experience working in the leisure and attractions industry
- Experience using:
- Development/Project management software: Jira
- Database user interface software: Microsoft SQL Server
- API development tools: Swagger Editor, Postman
- Data warehousing software: Databricks, BigQuery
- Business Intelligence software: Looker, Tableau
- CRM Software: Salesforce & Hubspot
What the job involves
- The Presales Solutions Architect is responsible for developing thoughtful solutions to help our customers deliver a great guest experience
- They collaborate closely with our Sales, Customer Success and Product Teams, working directly with both prospective and current customers
- Develop an extensive knowledge of the product and how it is implemented across the customer base, being the subject matter expert and conduit to customers for Product teams
- Design and present customized solutions and demonstrations focusing on the customer and how ROLLER can increase their revenue and operational efficiency
- Work with both existing and prospective customers to understand requirements, give advice and establish solutions which are both effective and pragmatic
- Present solutions to customers and stakeholders, aligning technical solutions with the customer's business needs, understanding how ROLLER succeeds and the cost to value proposition. They must understand the sales process and what is required to drive successful sales outcomes
- Understand and manage the ROLLER API documentation, providing API and integration support for both prospective and existing customers, as well as the Partnership team and 3rd party integration partners
- Understand the ROLLER database and reporting schema, providing data and reporting support for both prospective and existing customers
- Liaise with Product Managers to provide feedback from customers about product requirements
- Keep abreast of market trends and the competitor landscape
Application process
- Initial call with our Talent Acquisition Manager
- You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have
- Interview with the Hiring Manager
- You will get to meet with our Lead Solution Architect to learn more about the role & ROLLER whilst also talking through your experience in more detail
- Loop Interviews
- This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
- Offer
- If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!
Salary benchmarks
Our take
Attractions have been somewhat left behind compared to other industries when it comes to digital tools. Operating in a space between traditional businesses, hospitality venues and live events, they generally have to cobble together solutions from ill-fitting CRMs, ticketing systems, and spreadsheets. Founded in 2011, ROLLER aims to improve this situation by providing an all-in-one platform for managing guest experiences at attractions from trampoline parks to medieval fairs.
ROLLER is unique in its focus on the leisure and attractions industry and has built an all-in-one cloud-based platform that is highly regarded within the sector for its speed, flexibility and reliability. The platform is used by its customers to manage over 100 million visitors per year at 1,200 attractions, with $4 Billion in transactions annually.
Recently, the company has strengthened its position through a number of partnerships. These collaborations, alongside substantial funding, push ROLLER to offer even more innovative solutions to its clients. As the industry continues to recover and evolve, ROLLER is ready for sustained growth and an expanding influence in the sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$51.1m
SERIES C
Dec 2022
$18.4m
SERIES B
Total funding: $79.4m
Company benefits
- Four ROLLER Recharge days per year (that is four additional days of leave that we all take off together as a team to rest and recuperate)
- Claim up to $120 work-from-home expenses per month
- 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers
- Free Medical Insurance
- 401(k) Plan
- Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
- Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning and development budget plus genuine career growth opportunities as we continue to expand!
Company values
- Obsess over customer success
- Keep it real
- Make it happen
- Go together
- Raise the bar
- Shake the tree
- Eat the frog
- Play the infinite game
- Live the dream
Company HQ
East Cesar Chavez, Austin, TX
Articles
Leadership
Luke Finn
(Co-Founder & CEO)Prior to co-founding ROLLER they were an Analyst at Fulton Hogan.
Mark J Finn
(Co-Founder & CFO)Currently also a Mentor at Techstars and a Member of the Tech Council of Australia. Was previously Global Transformation Advisor at PwC. Before that was an Analyst for Macquarie Group.
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