TechOps Project Coordinator, Industrious
$65-70k
Eligible for an annual 10% bonus and participation in our long-term incentive program
More information about location
1-2 days a week in office
Flexible workspaces
Be an early applicant
Flexible workspaces
501-1000 employees
Be an early applicant
$65-70k
Eligible for an annual 10% bonus and participation in our long-term incentive program
More information about location
1-2 days a week in office
501-1000 employees
Company mission
To be the workplace where you belong.
Role
Who you are
- This position requires a blend of project management acumen, excellent interpersonal skills, problem-solving, critical thinking, and basic technical knowledge
- In order to be considered for this role, candidates must live within an easy commuting distance of either Los Angeles, Phoenix, Chicago, or Austin
- 1+ years of experience juggling multiple priorities: emails, phone calls, direct messages, and various to-dos across multiple projects in a given day
- 1+ years of experience supporting entry-level technical issues with A/V, printing, and network hardware and software systems. Basic familiarity with these systems and eagerness to learn new tech are super important
- Familiarity with project management tools and methodologies. If you're comfortable with Airtable or Monday.com, that's even better!
- Clear, empathetic communication skills with the ability to translate technical information into layman's terms
- Excellent note-taking and documentation skills so that all parties in a project have critical information
- Ability to identify and bridge communication gaps amongst partners in a project or task
- Ability to document standard operating procedures and identify bottlenecks and process improvements in a project
- 1+ years of prior direct customer, client, guest, or member-facing experience
- 1+ years of professional experience troubleshooting technical or project issues with a collaborative, 'white-glove' approach
- 3+ years of experience using MacOS and Google Drive with a high level of comfort
- Growth mindset, continuously seeking cross-functional solutions and eager to learn and adapt
- Low-ego, collaborative approach, bringing an optimistic and supportive attitude to all technology service conversations
- Strong problem-solving and analytical thinking skills
- Proactive initiative: anticipating/addressing issues, driving results without micromanagement, and identifying/discussing potential improvements with solutions
- Thrives in a team environment, enjoying helping others solve problems
- Adaptable, willing to learn and grow across different areas of technology
What the job involves
- As our new TechOps Project Coordinator, you’ll be a key member of our TechOps team - playing a vital role in the execution of technical deliverables for new Industrious locations in North America
- You will ensure the seamless setup of IT, networking, and Conference Room AV systems for new coworking spaces, as well as upgrading existing tech infrastructure and network migrations at existing locations
- Alongside the head of TechOps Program Management, you will be a pivotal player in the execution of TechOps projects across North America and have the opportunity to work closely with multiple key stakeholders in our business
- You’ll help ensure that projects meet quality standards and stay within deadlines and budgets
- This role will also have the opportunity to support the launch of new locations across the US, and candidates must be comfortable with occasional domestic travel (no more than once per quarter)
- In this role, you'll be a vital part of our team, helping us create seamless experiences for our members and streamline our operations
- Lead network transitions to new service providers across North American locations
- Assist TechOps in meeting all non-negotiable items during location launches
- Help plan and execute project tasks and milestones, monitoring progress and adjusting plans as needed
- Coordinate directly with multiple vendors: printing, low voltage, A/V, and network
- Attend launch calls with cross-functional teammates, updating on TechOps deliverables
- Serve as the main contact for project queries
- Convey project updates, risks, and achievements to stakeholders; manage the launch dashboard
- Assist in managing stakeholder expectations, aligning them with project goals
- Collaborate with vendors and cross-functional partners on ad hoc tasks and questions related to project deliverables
- Facilitate communication between the company and vendors/suppliers
- Identify opportunities for cost savings and process improvements
- Develop and maintain positive relationships with vendors/suppliers
- Coordinate with internal stakeholders to assess needs and requirements
- Review contracts and agreements with vendors/suppliers before liaising with internal stakeholders/management
Our take
Industrious was founded in 2012 when its creators noticed that people often work d better in hotel lobbies and coffee shops than in traditional offices. This inspired the company to develop flexible workspaces that blend the casual environment of public spaces with the resources, security, and professionalism of an office setting.
Shared flexible workspaces are nothing new, but Industrious has successfully differentiated itself from larger competitors like WeWork by focusing on management contracts with landlords rather than leasing properties. The company has seen its revenue triple from 2019 to 2023 and recently took over WeWork's former headquarters in Manhattan.
As demand for smaller, flexible office spaces grows, Industrious is thriving. With partnerships like CBRE and its expansion into key markets, the company is ready to capitalize on the shifting trends in office space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$100m
GROWTH EQUITY VC
Aug 2019
$80m
SERIES D
Total funding: $322m
Company benefits
- Healthcare - We care deeply about the physical and emotional well-being of our employees. That’s why we offer a range of plan options through United Healthcare, including a variety of employer-paid plans that provide coverage for employees and their families
- Flexible Vacation Time - At Industrious we have a flexible PTO policy. This encourages people to enjoy life outside of work, recharge and look after their mental and emotional health. Take the time you need to have a balanced and fulfilling personal life
- Paid Parental Leave - Families come in all shapes, sizes, and types. We welcome each new addition with generous paid leave so that you can bond with your new child
- Stock Options - We want you to be invested in Industrious’ success. All salaried Industrious employees receive a stock options grant that starts vesting on day one
- Learning & Development Grant - We’re committed to your professional development. We’re proud to offer a yearly grant so that you can take a class or learn a new skill
- Employee Resource Groups - These groups support, promote, and celebrate team members united around shared characteristics or life experiences
Company HQ
Union Square, New York, NY
Leadership
Jamie Hodari
(Co-Founder & CEO)Prior to Industrious, they were the CEO and Co-Founder of Kepler, a rapidly growing experimental university that Scientific American called a "daring global experiment" to bring "top-tier instruction to the neediest parts of the planet."
Justin Stewart
(Co-Founder)Formerly served as the Director of Acquisitions and Operations at Windham Development and Windham China, where they headed their US Real Estate operations
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