Director of Machine Learning & Platform, Flex
$238-350k
Salary varies depending on location. Offers equity
Flexible rent payment application
Open for applications
Flexible rent payment application
501-1000 employees
Open for applications
$238-350k
Salary varies depending on location. Offers equity
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- 10+ years of experience in machine learning, data science, or related engineering roles, with leadership experience
- Excellent communication skills and experience influencing senior stakeholders
- Proven experience building and operating production ML systems and platforms
- Background in fintech, financial services, payments, lending, or other regulated industries
- Strong technical judgment and ability to balance innovation with operational excellence
What the job involves
- Flex is seeking a Director of Machine Learning & Platform to lead the vision, strategy, and execution of our machine learning platform and applied ML initiatives. This role is responsible for building the foundational ML capabilities that power critical fintech use cases across compliance, customer success, and internal operations, enabling Flex to scale safely and efficiently
- You will lead a team of ML engineers and data scientists, partnering closely with Product, Compliance, Customer Support, Risk, and Engineering leaders
- This role combines ML platform ownership, hands-on applied machine learning leadership, and deep cross-functional collaboration in a fast-paced, regulated environment to deliver reliable, interpretable, and scalable ML systems with real customer and business impact
- Own the end-to-end machine learning platform, including model development workflows, training, deployment, monitoring, retraining, and lifecycle management
- Define and execute the roadmap for scalable ML infrastructure supporting both real-time and batch use cases
- Lead applied machine learning initiatives supporting compliance and customer success, including areas such as:
- Compliance monitoring, alerting, and investigation support
- Customer success automation, prioritization, and insight generation
- Internal operational tooling and responsible AI adoption
- Partner with cross-functional stakeholders to translate complex business, customer, and regulatory problems into production ML solutions
- Build, mentor, and scale a small team of ML engineers and applied scientists, operating as a player-coach when needed
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(Co-Founder & CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(Co-Founder)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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