Senior Customer Success Business Partner, Supermetrics
+ Equity
More information about location
Data integration platform
Be an early applicant
Data integration platform
201-500 employees
Be an early applicant
+ Equity
More information about location
201-500 employees
Company mission
To make data analysis simpler, more productive and more connected.
Role
Who you are
- 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment
- Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration
- Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management
- Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews
- Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation
- Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation
- Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities
- Effective communicator and collaborator with a bias for action and a customer-first mindset
Desirable
- Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL
- A solid foundation in analytical methods is appreciated
- Experience with PLG (Product-Led Growth) and hybrid sales motions
- MBA or similar advanced degree
What the job involves
- We are looking for a strategic Senior Customer Success Business Partner to join our Revenue Operations team in Helsinki or Dublin
- Act as a valued consultant and thought leader for senior individuals in Customer Success, employing data-supported strategies and promoting collaboration across functions to boost retention, growth, and customer satisfaction
- Play a central role in shaping our GTM strategy and CS operating model, while ensuring our tools and systems are set up to scale
- Partner with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance
- Manage the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking
- Manage and optimize core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows
- Oversee and coordinate strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations
- Collaborate with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights
- Provide data-driven insights and executive-level reporting to inform strategic decisions and resource allocation
- Stay on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading
- Advocate for the CS function within Revenue Operations and ensure alignment across all GTM teams
- Maintain and evolve the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics
Our take
Helsinki-based Supermetrics is a data integration platform making it easy for marketers and business intelligence teams to analyse data from popular ad platforms such as Facebook, Google and Twitter and integrate them into their preferred analytics and data warehouse platforms.
Despite competition from companies such as Fivetran and Adverity, the company boasts an impressive client list, including Nestlé, Warner Brothers, L’Oréal, owing to its variety of products, such as Supermetrics for Google Sheets, Excel, and BigQuery.
Supermetrics success is product-led and due to the increase in demand for its offerings, the company witnessed a growth of 40% YoY in 2022. Going forward, the company is focused on continuing its strong growth path and hopes to at least double its turnover. It's also emphasising its presence in the US market as important and expects to grow fast.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2020
$46.3m
SERIES B
Nov 2017
$4.1m
SERIES A
Total funding: $50.4m
Company benefits
- Health and wellness: We cover your healthcare costs, and you'll get a wellness allowance for things like sports, massage, and meditation.
- Equity & bonuses: All full-time Supermetrics employees are owners through equity. Everyone is also part of a personal bonus or commission plan.
- Flexible remote work: Enjoy working flexibly from home and in productive and uplifting office environments. Fully remote employees get a stipend to upgrade their home office.
- Generous paid time off: We take recharging from work seriously and encourage you to take all your leave. Paid parental leave is part of the package, too, of course.
- Personal learning stipend: We offer a personal learning budget to boost your professional growth.
- Excellent equipment: You’ll get a laptop, a phone with a plan, noise-canceling headphones, plus the ergonomic equipment you need for your work. And your wifi is on us, too.
- Stellar team events: We're known for our amazing team events, parties, and offsites. We also happily support employee-organized activities that bring teammates together.
Company HQ
Kluuvi, Helsinki, Uusimaa
Leadership
Mikael Thuneberg
(Co-CEO)Experienced Researcher, having previously worked at 15/30 Research, Sulake, and T-Media. Also the founder and CEO of Automate Analytics.
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