Tech Support Engineer, Canva
On-Site Role
$80-98k
+ Equity
5 days a week in office
Publishing and design platform
Be an early applicant
Publishing and design platform
1001+ employees
Be an early applicant
$80-98k
+ Equity
5 days a week in office
1001+ employees
Company mission
To empower businesses to design anything, and publish it anywhere.
Role
Who you are
- We're looking for someone who's passionate about excellent customer service and has demonstrated experience in a similar role within an IT / AV / Tech support environment
- Proven experience (3-5+ years) in supporting MDM-managed Apple / Mac hardware within an enterprise environment
- Exceptional customer service skills with experience in supporting users on-site
- Experience in supporting or administering applications such as Canva, Google Workspace, Okta, Jira, Confluence, Slack and Zoom
- Experience in onboarding & offboarding employees, including access provisioning & de-provisioning and hardware delivery & collections
- Experience in supporting on-site office infrastructure including networking infrastructure, meeting rooms, event spaces & printers
- Experience managing hardware assets - including vendor engagement and management, maintaining asset records and hardware distribution
- Strong verbal & written communication skills, including contributing to user & technical documentation
- Ability to manage multiple, competing tasks & priorities with ease
- Experience working as part of a globally distributed team
What the job involves
- Canva is seeking a highly motivated IT/Tech Support Engineer to join our San Francisco team to support Canvanauts to do the best work of their lives!
- It's more than tickets at Canva - you'll have the opportunity to contribute to projects that improve our service delivery, learn new skills and work in a collaborative, globally distributed team
- Provide on-site & remote tech support to Canvanauts at our San Francisco office (Financial District)
- Support and troubleshoot all on-site Canva hardware devices including MacBooks, mobile devices, network infrastructure and video conferencing equipment
- Support management of USA Canva assets including maintaining accurate records, procurement, provisioning and management
- Support with the onboarding and offboarding of Canvanauts across the Americas
- Contribute to our global support model through responding to service requests through our service channels, with a focus on supporting users across the Americas
- Provide AV support for all Canva events in San Francisco / USA
- Contribute to IT Group & Tech Support Team goals to continually improve our service delivery model
Application process
- Please note that interviews are conducted virtually
Our take
Launched in 2013, Canva is a free online visual communications and collaboration platform. It features a vast range of templates including presentations, websites, and social media graphics, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips.
With the aim to empower 100% of the world to communicate in ways that were once limited to the 1%, Canva was founded on the belief that people shouldn’t need to understand complex software to unlock their creativity. Simplicity is central to Canva’s offering, its straightforward drag-and-drop user interface avoiding complex tools that require training. This approach has been hugely popular and has been key in setting the company apart in the market, with 85% of the Fortune 500 now using the site.
More recently, Canva has broadened its offerings through a number of acquisitions and now offers a full visual communications platform, featuring stock content, innovative editing features, and data visualization. Zeetings, Pexels & Pixabay, Kaleido, Smartmockups and Flourish have all joined Canva, and the business is well set to continue leading and innovating in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Flexible working
"There is plenty of flexibility when it comes to the exact time I can start and finish work on any given day as long as I deliver on my..."
Funding (last 2 of 12 rounds)
May 2024
$400m
GROWTH EQUITY VC
Sep 2021
$200m
LATE VC
Total funding: $968.6m
Company benefits
- Flexible hours and a hybrid working model which values work-life balance and gives you the option to choose how you best work
- Equity options to be truly a part of the Canva journey Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development
- Our very own Canva University, internal coaching and Employee Assistance Programs to help you be your best self
- An annual Vibe & Thrive allowance for you to spend as you choose on personal education, wellbeing, home office and social connection. You know better than anyone how to Vibe & Thrive!
- Virtual and in-office clubs, events and celebrations for you to connect with your teammates
- Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in
- Support for family and carers including a parental leave policy that prioritises inclusivity recognises the diverse representations of modern families
Company values
- Make complex things simple - You aim for the most simple, intuitive and effective solution to any problem.
- Set crazy big goals and make them happen - If you like to dream big, and take on challenges that both scare and excite you, you’ll love uniting with a team to achieve a common goal.
- Be a force for good - You want to make Canva and the world a better place through positive actions.
- Empower others - Learning to share your lego is key to the Canva experience. Change is constant, so we all need to be able to adapt, pass on our knowledge, and learn new skills.
- Pursue excellence - Leading by example and maintaining a high bar is how you can pursue excellence at Canva.
- Be a good human - Respect, kindness and open minds drive this value. We appreciate and accept everyone for who they are, as they are. This counts for you too!
Company HQ
Surry Hills, NSW
Articles
Leadership
Cameron Adams
(CPO)Cameron studied at the University of Melbourne before working as a Developer and Designer for Eclipse and Google for a combined 5 years. They then founded Fluent.io in 2011, and Canva in July 2012.
Melanie Perkins
(CEO)Having studied at the University of Western Australia, Melanie first founded Fusion Books in 2007 and and co-founded Canva in 2012. Melanie is now CEO of Canva.
Cliff Obrecht
(COO)Having studied at the University of Western Australia, Cliff spent 5 years as Managing Director of Fusion Books. They left this role in 2013, having co-founded Canva with Melanie and Cameron the previous year.
Salary benchmarks
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Diversity, Equity & Inclusion at Canva
Jennie Rogerson (Head of People)
- https://www.canva.com/newsroom/news/The-importance-of-diversity-at-Canva/
- https://www.canva.com/newsroom/news/cultural-appreciation-day-2023/
- Https://www.canva.com/newsroom/news/celebrating-sydney-worldpride-2023/
- https://www.canva.com/newsroom/news/sydney-worldpride-partnership-2023/
- https://www.canva.com/newsroom/news/meet-the-makers-pride-edition/
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