Customer Experience Associate, Evolve

Salary not provided

$19.61/hour. Plus equity

Junior level

Remote from US

More information about location

Making vacation rental easy for everyone

Job no longer available

Making vacation rental easy for everyone

1001+ employees

B2CHospitalityB2BTravelMarketplace

Job no longer available

Salary not provided

$19.61/hour. Plus equity

Junior level

Remote from US

More information about location

1001+ employees

B2CHospitalityB2BTravelMarketplace

Company mission

To make renting a vacation home easy for both guests and owners by offering verification and 24/7 support.

Job

Company

Role

Who you are

1-2 years of experience in customer experience, sales, or hospitality industry
Team player: you thrive in a collaborative and fluid environment with rapidly changing priorities
Hospitality mindset: you have a passion for the customer experience and a genuine desire to want to help others; you’ll always go the extra mile to make sure the job gets done right
Self-awareness: you understand your strengths, limitations, and emotions (and how they impact others) with an ability to manage them in stressful situations
Self-leadership: you are resilient, emotionally balanced, and self-motivated to thrive
Empathy: you understand other perspectives, listen effectively to recognize and exceed the needs of every stakeholder
Active-listening: you can make others feel heard by patiently listening to them to understand, not to reply

What the job involves

Be the go-to for information and support for our owners as they work to build their vacation rental business and provide 5-star experiences to guests
Build loyalty one interaction at a time, by providing thoughtful, compassionate assistance
Provide an exceptional customer experience, using emotional intelligence and problem-solving skills to provide answers and find solutions
Provide support through multiple interaction channels, including calls, live chats and emails from Owners in a timely and professional manner
Support Owners in making changes and updates to their listings and bookings
Help owners navigate Evolve’s systems, policies and processes
Collaborate with teammates in Owner Success and across Evolve to provide timely solutions that support both guests and homeowners
Support departmental goals and service levels by meeting set performance standards

Our take

Evolve is a hospitality company offering 5-star experiences to rental customers in highly vetted properties. It takes a direct hand in guest experience management, from preparing and vetting properties, to fine-tuning stays in response to client feedback.

Launched in 2011, Evolve came to the game shortly after Airbnb. However, where Airbnb makes vacation rental possible for everyone, Evolve aims to make it easy. This is a difference it has made great pains to stress, perhaps a hangover from the misconceptions it faced from VCs when raising initial funds.

Evolve serves thousands of homeowners, with over 10 million guest customers. As home rentals continue to be popular, and with the market in need of quality control, Evolve’s 5-star focus enables it to stand out and secure a good position for the future.

Steph

Company Specialist at Welcome to the Jungle

Insights

11% employee growth in 12 months

Glassdoor (2.5)

Trustpilot (4)

Company

Funding (last 2 of 6 rounds)

Feb 2022

$100m

LATE VC

May 2020

$25m

SERIES E

Total funding: $224.2m

Company benefits

Onsite gym
401(k) matching up to 4%
Free travel credit and discounted stays
Monthly all-company meetings
Happy hours
Baseball games and holiday parties
Community groups
Paid leave for new parents
Work from home opportunities
Health insurance

Company HQ

Central Business District, Denver, CO

Leadership

Brian Wegan

(Founder & CEO)

They studied at Boston College and the University of Virginia School of Law. They were an Associate Attorney at Gunderson Dettmer, and VP of Exclusive Resorts.

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