Managing Director, Lloyds

• Ability to envision a desired future and translating this vision into clearly defined goals with a clear path to achieve with a complex organisation
• Ability to use data to draw insights in customer behaviour and market dynamics and use these insights to make long term decisions to drive performance
• Deep commercial understanding of and ability to use data to predict changing customer needs and how BCB propositions can meet those needs
• Anticipating and balancing the needs of multiple stakeholders. Understands self deeply and their impact on others and influences accordingly
• Creative and able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Takes a pro-active approach to identifying and managing risk, with a clear understanding of the regulatory landscape
• The ability to motivate a team to work together to achieve a common goal and to achieve extraordinary results. Using open and honest communication, providing support, understanding the expertise within the team and celebrating success in order to attract and retain a high performing team who are nurtured to develop their talent

Desirable

• The MD Customer Propositions & Strategy plays a key role in strengthening, deepening and growing our customer relationships with accountability for four critical strategic initiatives across the BCB business unit: Strategy & Propositions; Sector & Segmentation; Customer Experience & Insight and Social Sustainability
• You’ll work closely with other senior executives across the business and the wider Group to leverage data, customer insight and market intelligence to inform our approach and influence stakeholders to make bold strategic decisions
• You’ll bring deep insight, innovation, a passion for the customer and the real energy to make a tangible difference
• This is a place where your thought leadership will build the business of tomorrow
• You’ll lead a team of c50 talented colleagues and will need to set a motivating vision for what we’re trying to achieve, empowering them to deliver high performance and providing effective coaching and broader support for personal development
• You’ll report into the MD of Digital Banking, Analytics and Propositions but be expected to have a close and trusted relationship with all members of the BCB executive committee and the CEO in particular
• Lead on strategy development for BCB, leveraging external best practice and emerging trends to inform our approach
• You will have a leading role in setting the direction beyond the current strategic cycle to ensure we’re prepared for the future
• This requires contextualising market and value opportunities to effectively pivot our strategic approach and building a compelling story to senior stakeholders and investors
• Lead the sector and segment proposition centre of excellence, liaising with a variety of stakeholders across the Group including sales, product, marketing, digital, data analytics and insight and delivery to formulate clear and succinct customer focussed, commercially driven propositions in our chosen sectors and segments
• You will develop and deliver targeted propositions, acquisition and delivery plans for each priority segment, utilising data, competitor insight & CX to design, develop and deliver a market leading proposition
• This role is the single point of ownership for the BCB customer proposition, overseeing the strategic view of the products and propositions that we offer to clients across channels, sectors and segments
• The role will ensure our strategic participation choices and our customer propositions are mutually supporting
• Lead the BCB customer experience programme and drive collaboration on resolution of customer experience pain points
• Pro-actively monitor performance across segments, processes and channels to assess delivery of key customer and value outcomes utilising data and insight
• You’ll have specific accountability for the customer research and sentiment tracking within the division and oversight of the overall customer experience for our business customers
• Lead our social sustainability and inclusive business agenda, driving improvements to access to finance to under-represented groups and regions whilst delivering commercial value for the business
• This involves working both internally and with key political and otherwise organisations to influence change
• Build and communicate business cases grounded in strong commercial rigour and influence at Senior Executive level, including BCB ExCo, GEC and Board
• Effectively manage relationships across the BCB and broader LBG network to drive maximum impact, expanding to external stakeholders where appropriate
• Ensure an effective system of risk management and controls to identify, assess, monitor, control and mitigate risks in line with risk appetite
• Create a compelling vision and lead a team of highly motivated colleagues and bring out the best in them
• You’ll be focussed on your own personal development, leading by example and showing that you’re continuously learning too
• Finally, you’ll want to play a key role in our leadership team, helping us build an inclusive culture that colleagues really want to be a part of

• End Date: Tuesday 19 November 2024