Technical Support Specialist, Flowbox
3 days a week in office
Visual marketing platform for social content
Be an early applicant
Visual marketing platform for social content
21-100 employees
Be an early applicant
3 days a week in office
21-100 employees
Company mission
To help brands leverage and distribute social content throughout the buyer journey to increase engagement, social proof, and sales.
Role
Who you are
- Be structured, organised, and proactive
- Be a fast learner with strong analytical capabilities
- Be comfortable explaining technical concepts to non-technical people
- Experience working with APIs, browser developer tools, logs, scripts, and web technologies such as JavaScript, HTML, and CSS
- Understanding of modern web platforms, E-commerce ecosystems, and CMS environments
- Ability to communicate technical concepts in English clearly to both technical and non-technical stakeholders
- Strong troubleshooting and analytical skills with the ability to investigate complex technical issues end-to-end
- Comfortable taking ownership of technical initiatives and driving improvements independently
- Experience with QA processes, release validation, or technical product operations is considered a strong plus
- This role requires constant interaction with internal teams and sometimes with clients, so strong communication skills and patience are essential
What the job involves
- We are looking for a curious, resourceful, and detail-oriented Tech Support Specialist interested in management path to join our growing Tech and Product team in Barcelona
- As a Tech Support Specialist, you will act as a bridge between our clients, Customer Success teams, and Engineering organisation
- You will play a key role in ensuring technical issues are identified, investigated, communicated, and resolved with high quality and speed
- Beyond day-to-day support, you will contribute to platform reliability, release quality, tooling, and technical enablement across the organisation
- You will be part of our Tech and Product organisation, working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering)
- The Technical Support team’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform
- This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites
- Handling and resolving technical support tickets from internal stakeholders, mainly Customer Success, and occasionally directly from clients
- Investigating platform issues, unexpected behaviours, and customer-impacting bugs through logs, browser developer tools, testing, API analysis, and reproduction flows
- Analysing implementation setups, embed codes, scripts, integrations, and platform configurations to ensure Flowbox is correctly implemented across different environment
- Filing clear, structured, and actionable bug reports while collaborating closely with Engineering teams throughout investigation and resolution processes
- Supporting the release process of platform features and improvements, including final QA validation, customer impact verification, rollout support, and internal communication readiness
- Creating and maintaining release-related documentation, troubleshooting articles, technical guides, and internal support playbooks
- Taking ownership of technical projects that improve the Support organisation and customer experience, including internal tooling, automation initiatives, debugging utilities, and plugin-related development and maintenance
- Supporting and maintaining integrations and plugins across different E-commerce platforms and CMS ecosystems
- Collaborating with Product, Engineering, and Support teams to improve workflows, monitoring, support quality, and operational efficiency
- Helping define and improve technical support processes, escalation paths, and knowledge-sharing practices across the organisation
- Acting as a technical point of expertise for complex support cases, implementation challenges, and platform behaviour analysiss
Application process
- Contact: Elena Garcia, People Manager – Finance, HR & Administation
Our take
Flowbox is a user-generated content platform that enables brands and customers to leverage social media to develop marketing and sales strategies, often repurposing preexisting posts to advertise a company.
Based out of Stockholm, Flowbox has worked with a range of high-end European clients such as Bjorn Borg and Outnorth across a breadth of commerce sectors, including fashion, furniture, and cosmetics. It has customers in over 40 countries and, in March 2023, raised early VC and brought an experienced new shareholder onto its board.
With seed funding and talent at the top end, Flowbox has reported an ARR of 85 million SEK in 2022 and is refreshing its strategy to attract even more clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2023
$1.2m
EARLY VC
Feb 2020
$8.8m
EARLY VC
Total funding: $10.1m
Company benefits
- Free snacks & drinks at the office
- Fun AW:s and parties
- Ping pong, foosball, dart board, Mario Kart and FIFA at the office
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Marcus Carloni
(Founder & Board Member)Currently Founder and Chairman of the Board at Smart Media Agency, Member of the Board Trust Care AB, Founder and CEO at EBS GmbH. Previously Back Office at Carnegie Investment Bank.
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