Implementation Success Analyst, Qventus

• At least 2 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation
• Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion
• Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions
• Project management experience with complex implementations in the provider-side healthcare setting
• A track record of applying strong quantitative and analytical skills in prior roles
• Skilled at understanding, documenting, and analyzing data using a variety of tools (Interpreting JAVA/SQL code, complex Excel functions, etc.)
• Ability to travel on average 25% and up to 50%
• You find pleasure in defining a method to the madness. People call on you to organize messy situations at work
• An assertive, confident attitude and approach towards challenging situations. You run towards the challenge head-on instead of waiting for it to come to you
• You’re comfortable with ambiguity and can make ‘gut’ decisions without all the information, course correcting and maintaining momentum with team members to keep going
• You want to contribute at any level to drive a task to completion. There’s nothing ‘beneath’ you, as long as you’re helping out

Desirable

• Your role will involve collaborating closely with Implementation Success Managers (ISMs) to track and implement solutions that bring tangible value to our clients throughout each deployment
• This dynamic role combines complex engagement management, project task handling, analytics, and technical coordination
• You'll be instrumental in providing operational and technical support throughout the entire implementation lifecycle, from internal project initiation to the critical go-live phase
• As an Implementation Success Analyst at Qventus, you will play a vital role in identifying, mitigating, and resolving risks to maintain project timelines, ensuring that key stakeholders are aligned
• Your analytical acumen and commitment to customer success, particularly in assisting ISMs with technical and operational tasks, will be crucial for efficient and timely product delivery
• The Implementation Success Analyst is responsible for supporting the seamless delivery of technical features and operational functions within a deployment
• You will be accountable for ensuring these responsibilities are met, thereby playing a crucial role in the overall success of our implementations
• Monitor and aid in the management of the project timeline for deployments focusing on ensuring key internal and external assigned deliverables are being completed on time
• Collaborate cross functionally with Implementation Success Managers, Customer Success Managers, Data Integration Specialists, Data Engineering and Product Specialists throughout each deployment to aid in the implementation of solutions that deliver client value
• Leverage EHR functional expertise to create documentation and communications that assist with buy-in from core users around workflows and tool adoption
• Provide project insight to assist the ISMs from internal project kickoff to go-live
• Identify and mitigate risks and advise ISMs on project opportunities and risks, driving any issues to resolution
• Address operational and technical challenges, ensuring successful and timely rollouts
• Distribute, track and follow up on project deliverables to ensure all assignees are completing tasks on time
• Create high-quality executive level deliverables at an accelerated pace throughout the implementation
• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts
• Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs