Customer Success Manager, EverCommerce
EverHealth
$70-80k
+ Employee Stock Purchase Program
More information about location
Integrated SaaS solutions
Be an early applicant
Integrated SaaS solutions
1001+ employees
Be an early applicant
$70-80k
+ Employee Stock Purchase Program
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- 3+ years of customer success experience in healthcare technology or SaaS
- Understanding of healthcare billing workflows, revenue cycle management, and reimbursement models
- Experience managing a large book of business with varied account sizes and complexity
- Demonstrated ability to prioritize effectively across numerous accounts
- Strong data analysis skills to identify trends and opportunities across your portfolio
- Excellent communication skills with ability to engage at both executive and operational levels
- Experience with customer success platforms and CRM systems
- A willingness to share with the team practices at your prior companies that helped create great customer experiences
What the job involves
- We are looking for a Customer Success Manager at EverHealth. EverHealth consists of SaaS products; DrChrono, EMHware, Good Therapy, AllMeds, iSalus, CollaborateMD, Updox, Therapy Partner and MDTech
- As a Customer Success Manager, you will manage a large book of business (100-200 accounts) comprising both strategic and growth-oriented healthcare organizations
- You will be responsible for driving adoption, retention, and expansion across your portfolio while delivering exceptional customer experiences
- This role will report to the Manager of Customer Success
- Manage a diverse portfolio of 100-200 healthcare accounts, balancing attention between strategic and growth clients
- Develop and execute success plans tailored to each customer segment to drive platform adoption and identify and share best product workflows that help them close process gaps and improve success metrics
- Identify expansion opportunities within existing accounts and collaborate with Sales on upsell strategies
- Conduct regular business reviews with key stakeholders to demonstrate ROI and value realization
- Monitor account health metrics to proactively address potential churn risks
- Serve as the voice of the customer to internal teams, advocating for client needs and feature requests
- Guide customers through product updates and new feature releases to maximize platform utilization
- Collaborate with Implementation and Support teams to ensure seamless customer experiences
- Track and analyze usage patterns to identify opportunities for deeper platform integration
- Develop scalable approaches for managing a high volume of accounts while maintaining quality engagement
- Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty
- Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience
- Be an expert on EverHealth products maintaining a deep understanding of our solutions
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company HQ
River North Art District, Denver, CO
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
Share this job
View 30 more jobs at EverCommerce