Staff Software Engineer, Writer

• 7+ years of hands-on software engineering experience building production systems end-to-end with extremely strong proficiency with Python and functional programming
• Strong system design skills, you can whiteboard a distributed architecture, reason about trade-offs, and make pragmatic decisions under uncertainty
• Experience building microservices and RESTful APIs in cloud environments (AWS, GCP, or Azure), including containerization with Docker and Kubernetes
• Solid grasp of database systems (e.g., PostgreSQL), event-driven architectures, and distributed systems fundamentals (availability, fault tolerance, operational safety)
• Comfort operating in ambiguity, you drive clarity rather than waiting for complete specifications, and you drive clarity for yourself and the team
• Experience coding with AI tools to move faster while maintaining high standards for correctness, security, and maintainability
• A "Connect" mindset, thriving in collaborative settings where you actively engage with cross-functional teams and mentor junior engineers to achieve shared goals
• A "Challenge" spirit, demonstrating exceptional problem-solving skills to tackle complex technical hurdles and proactively suggest innovative improvements to our systems and processes
• An “Own” mindset, you take full accountability for outcomes from design through production, and you raise the bar on quality and maintainability

Desirable

• We’re looking for a staff software engineer to join our enterprise admin team
• This team owns the foundational systems that enable large organisations to securely adopt and operate Writer at scale, including identity, authentication, authorization, administration, and billing foundations
• You'll design and build the foundational platform services that our largest customers depend on for secure, reliable access to Writer across their organisations
• These systems power enterprise-grade access control, permissions, seat management, usage governance, and subscription infrastructure
• The problems are non-trivial: multi-tenancy, distributed systems, compliance constraints, scalability, and long-term architectural maintainability
• This is a hands-on engineering role for someone who enjoys owning systems end-to-end, from architecture and design through production reliability and iteration
• Design and build robust, scalable services for enterprise administration, billing, identity management, authentication, and authorization
• Make meaningful system design decisions, own the architecture of core platform components from initial design through production
• Build and optimise high-performance APIs and distributed services that operate reliably at enterprise scale
• Collaborate with product managers and cross-functional engineering teams to translate complex business and compliance requirements into well-designed technical solutions
• Partner with DevOps teams on continuous deployment, logging, and monitoring; ensuring top-tier performance and reliability
• Drive improvements in observability, reliability, deployment workflows, and operational excellence
• Navigate ambiguity, take loosely defined problem spaces and turn them into well-structured, maintainable implementations
• Raise the bar on code quality, testing, documentation, and long-term maintainability