Business Operations Associate, Phantom
+ Equity and performance bonus program
Crypto wallet built for DeFi & NFTs
Be an early applicant
Crypto wallet built for DeFi & NFTs
201-500 employees
Be an early applicant
+ Equity and performance bonus program
201-500 employees
Company mission
To make the digital economy safe and easy to use for everyone.
Role
Who you are
- An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints
- Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding
- Credibility as a cross-functional partner with Product, Data, and Finance
- Clear, concise written communication—you produce high-signal decision memos
- Advanced Excel and SQL
- 4+ years of experience
- Ideally 2+ years in management consulting plus 2+ years at a startup
- Experience in crypto or fast-growing fintech is a plus
What the job involves
- You will partner closely with Product Managers to provide embedded business and economic decision support across key product surfaces at Phantom
- You will help accelerate the product roadmap by sharpening tradeoffs and enabling faster, higher-quality decisions that maximize ROI
- As a trusted partner to Product, you will quantify impact, clarify options, and drive alignment from analysis through execution
- This is an embedded BizOps role focused on decision momentum—not centralized research, FP&A, or dashboarding
- You'll own business and economic decision support for key product areas:
- Serve as the business counterpart for economically material product questions
- Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions
- Produce decision-ready recommendations that clarify options and implications
- Bring economic rigor to spend, pricing, and monetization decisions:
- Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions
- Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience
- Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes
- Increase decision velocity through end-to-end analysis and cross-functional alignment:
- Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis
- Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment
- Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams
- Act as connective tissue across EPD and Operations/Finance for financially material decisions
- Example work:
- Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach
- Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact
- Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs
- We are a team of experienced builders in the blockchain and crypto industry
Our take
Cryptocurrency wallets provide a way to protect secret information that gives users control over your digital assets. Many crypto enthusiasts prefer the wallet option as non-custodial wallets remove the third-party option and users gain full control over their data. Phantom is a cryptocurrency wallet that creates a space for users to buy, send, receive, swap tokens and collect NFTs.
Phantom hosts the Solana blockchain, though Ethereum is generally more popular within the crypto world, Solana is said to have faster speeds and lower transaction costs. Offering the same wallet features as its competitors, the company is setting itself apart with newer features like the “Burn NFTs” feature allowing users to remove spam NFTs sent by attackers and support them in dodging NFT theft prevalent in the sector. The company prides itself on extremely high-security factors.
Founded in 2021, the company has an impressive firm valuation of $3B and has earned its place as a top-rated crypto wallet. As the crypto space continues to evolve, Phantom is positioning itself not just as a wallet, but as a comprehensive platform for managing the full range of digital assets and decentralized applications.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2022
$12m
SERIES A
Dec 2021
$4m
SEED
Total funding: $16.3m
Company benefits
- Daily meal benefit
- Unlimited PTO
- Comprehensive health plans
- Learning & development
- Montlhy wellness benefit
- Global company offsites
Company HQ
SoMa, San Francisco, CA
Leadership
Brandon Millman
(Co-Founder & CEO)An extensive background in Engineering, most recently working as Senior Engineer at Twitter and Engineering Manager/Tech Lead 0x.
Chris Kalani
(Co-Founder & CPO)Previously worked as a Product Designer at Facebook, went on to co-found and become CEO of Wake. Is currently an Advisor at Talentdrop.
Francesco Agosti
(Co-Founder & CTO)Worked as a Software Engineer at Yelp, and went on to work through several roles at 0x, most recently as Tech Lead.
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