Enterprise Customer Success Manager, Didomi
$65-75k
Building tools to manage data privacy
Be an early applicant
Building tools to manage data privacy
101-200 employees
Be an early applicant
$65-75k
101-200 employees
Company mission
To make privacy easier for everyone and an obvious choice for companies.
Role
Who you are
- Significant experience working in a client-facing services role, ideally managing enterprise or strategic accounts
- Exceptional client management skills, including experience engaging senior and executive stakeholders
- Strong project management experience
- Ability to manage conflicting priorities and meet deadlines
- Demonstrates a high degree of initiative and ownership
- Exceptional written and verbal communication skills
- Ability to be flexible and adaptable in high-intensity situations
- Enthusiasm for working in a cross-cultural team with clients across multiple countries
- Basic understanding of digital advertising and operations
- Ability to understand technical concepts and components of digital websites
- Experience using complex datasets to track performance trends, identify anomalies, and determine root causes
- Experience running analyses and presenting insights back to clients in a clear and meaningful way
Desirable
- Experience using client-facing tools such as Zendesk, Slack, and HubSpot
- Experience using internal tools such as Salesforce, Planhat, and Jira
- Experience with JavaScript, HTML, and CSS (strongly encouraged)
- Customer-facing experience with publishers or digital media companies
- Experience using AI productivity tools
What the job involves
- We are looking for an Enterprise CSM to join our team at Didomi's London office as we help global brands improve their digital brands’ performance, grow ad revenue, and reduce privacy compliance risk
- You will support our whole suite of privacy products
- In this role, you will own and grow a portfolio of enterprise-level accounts, manage senior client relationships, deliver new client training and product demos, support integration on client properties, work collaboratively with teams across the company to relay client feedback, and more
- As the strategic lead for your enterprise accounts, you will act as the primary point of contact for key stakeholders, build long-term account plans that align our products to each client's commercial objectives, and coordinate cross-functional resources to deliver against them
- Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland
- Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships
- Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion
- Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews
- Capture and share product feedback with our engineering and product teams
- Demonstrate an interest in gaining technical expertise related to our products and offerings
- Report to the client services team to establish and meet account management goals and objectives
- Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients
- Stay up to date with the changing landscape of data privacy regulations
Application process
- HR Screen (15 minutes)
- Hiring Manager Interview with our Director, Customer Success United Kingdom (30 minutes)
- Interview with our VP of Client Services & Global Enterprise (30 minutes)
- Take-home Case Study
- Case Study Presentation
- Final Interview with a Founder (30 minutes)
Salary benchmarks
Our take
With rising personal data privacy concerns among consumers globally, brands and publishers have understood the urgent need to invest in data transparency.
Established in 2017, Didomi’s CMP (consent management platform) is designed to assist companies as they collect, store, and manage users’ consent choices. Its preference center also enables businesses to offer users access to their personal data and update their preferences at any time.
The company sets itself apart by focusing entirely on consent and preference management, rather than trying to offer a whole range of solutions related to consent and preference management. This has enabled Didomi to go a lot deeper in terms of product capabilities and features compared to competitors in the space. The company has worked with enterprises including Rakuten, Orange, and Adevinta.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2025
$83m
GROWTH EQUITY VC
Jul 2021
$40m
SERIES B
Total funding: $128.8m
Company benefits
- Remote-friendly: Option to work in a remote/hybrid configuration (depending on role).
- Compensation: Competitive salaries.
- Learning & career: Continuous career growth with access to our e-learning platform.
- Wellbeing: Access to quality of life perks (sport stipend, home office equipment, etc).
- Innovation & impact: Team initatives from yearly hackathons and corporate social responsibility.
- Diversity & inclusion: International, respectful workspace where everyone can be their true selves.
- Feedback culture: Open environment where employees can express their opinion and concerns.
Company HQ
Bonne-Nouvelle, Paris, France
Leadership
Jawad Stouli
(Co-Founder & CTO)Previously VP of Engineering at MediaMath. Has previously founded and served as CTO at Tactads (acquired by MediaMath), and CitizenPlace (acquired by AssoConnect).
Raphaël Boukris
(Co-Founder & CRO)Previously Head of Sales at Qapa (which was acquired by Adecco). An early stage angel investor in subscription based platforms.
Romain Gauthier
(Co-Founder & CEO)Previously co-founded Tactads, and was EMEA Director of Platform Integrations and then ofActivation at MediaMath.
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