Senior Customer Success Manager, Saviynt
More information about location
Cloud identity security and management solutions
Open for applications
Cloud identity security and management solutions
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To provide intelligent, cloud-first identity governance & access management solutions that enable organizations to achieve Zero-Trust security.
Role
Who you are
- Demonstrated knowledge and practical experience in Identity and Access Management (IAM) is important; a background in cybersecurity and/or compliance is highly valued
- A proactive and solution-oriented "can-do"attitude is crucial
- Previous experience in a Customer Success or Application Portfolio Management role within a SaaS organization is highly desirable
- Hands-on knowledge and practical experience in the Identity and Access Management (IAM) and broader Security space
- Strong understanding of cloud architecture as well as on-premise IT landscapes and their integration with cloud services
- Extensive experience in consulting and the implementation of IT systems, preferably cloud services and/or identity management solutions
- Knowledge of relevant security and compliance requirements and frameworks
- Willingness to be a hands-on contributor, actively engaging in problem-solving and customer support
- Excellent communication skills, including the ability to effectively track issues, manage triage processes, and navigate crisis situations
- A strong team player mentality with a collaborative approach to problem-solving and customer success
- Experience in Process Improvement methodologies, effective Decision Making, adept at Managing Processes, strong Planning abilities, skilled at Analysing Information, experience Developing Standards, and a commitment to Service Excellence
- Proactive mindset with a strong ability to anticipate potential challenges
- Willingness to travel up to 20% as required to engage with customers on-site
- Exposure to UK Government or public sector environments (e.g., central government, defence, or regulated sectors) would be beneficial
What the job involves
- We are seeking a dynamic and experienced Senior Customer Success Manager to cultivate customer loyalty and drive the adoption of Saviynt’s innovative services and products
- In this role, you will align our offerings with our customers’ business objectives and priorities, acting as a trusted advisor to ensure their success
- You will be responsible for providing customer advisory services, offering strategic adoption recommendations, identifying opportunities for increased service engagement, and leveraging metrics analysis to guide customer outcomes
- Success in this role translates to heightened customer satisfaction, improved retention rates, and the expansion of Saviynt’s business footprint
- Serve as the primary point of contact and advocate for assigned customers
- Collaborate with the Sales team to ensure a seamless and customer-focused sales, orientation, and launch engagement process
- Cultivate strong relationships with customer stakeholders, up to the C-level executives
- Develop a deep understanding of each customer’s identity and access governance landscape and their unique business challenges, providing expert advice on potential solutions leveraging the Saviynt product suite
- Build and maintain trusting relationships with customers and executive sponsors to drive product adoption and ensure they achieve full business value from their Saviynt investment
- Partner effectively with internal Saviynt teams, including Product Development and Support, to align product roadmaps and support activities with the customer's business case and strategic objectives
- Represent the voice of the customer in internal prioritization processes, advocating for their needs and ensuring their perspective is considered
- Proactively prepare for critical customer events such as go-lives and product releases, ensuring smooth transitions and minimizing potential disruptions
- Develop and maintain comprehensive success plans for each customer within your portfolio, outlining key objectives and strategies for achieving them
- Develop and diligently monitor key performance indicators (KPIs) related to customer success, conducting regular business reviews to identify necessary corrective actions and ensure progress towards goals
- Monitor and analyze customer utilization trends, providing proactive recommendations based on identified risks and the evolving needs of our customers
- Plan and deliver educational initiatives for customers on new product features and releases, maximizing their understanding and adoption of new capabilities
- Aware of the renewal pipeline for your assigned customers, identifying and mitigating potential at-risk accounts to ensure successful and timely renewals
- Contribute to transformation and process improvement initiatives across the organization, enhancing efficiency and effectiveness in our customer engagement strategies
Salary benchmarks
Our take
Sayvint’s Identity Governance and Administration platform helps secure access to corporate systems in the cloud such as Workday, Office 365, AWS, Salesforce, SAP and Hadoop. It was created to offer an innovative, modern solution as its founder believed that existing identity services were not optimized.
By spending its early years in stealth mode, developing its product technology and switching to a cloud based model, the company was well prepared for a quick up-scale. This has been achieved partly because of the fact that it favours targeting large companies, boasting clients like Marriott, BP, KuppingerCole and Toyota Connected.
Sayvint faces a major rival in the form of SailPoint, which was an earlier entrant in the space, and went public sooner. However, Sayvint is growing rapidly and has converted some notable customers from SailPoint in the process. The company has continually invested in its platform to maintain a competitive edge, earning industry recognition along the way, and has recently concentrated on securing new customers and growing its partner ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2025
$700m
SERIES B
Sep 2021
$130m
EARLY VC
Total funding: $870m
Company benefits
- Competitive Pay: Money isn’t everything, but it sure helps. Base pay + bonuses = a rewarding experience.
- Great Benefits: Medical, dental, vision, & retirement programs. We’ve got you covered from head to toe.
- Flexible Time Off: Our holidays and flexible vacation policies ensure your next vacation is never out of reach.
- Food, Drink & Snacks: You can’t work on an empty stomach. That’s why we frequently provide catered food and a stocked fridge & snack bar.
- Bonding Time: What’s work without a little play? We host birthday celebrations, holiday parties , and team outings to get more fun time together.
- Employee Recognition: Your hard work never goes unnoticed. We celebrate and recognize when our people go above and beyond.
Company HQ
El Segundo, CA
Leadership
Sachin Nayyar
(CEO)Sachin worked as CEO of Vaau for 3 years before joining Sun Microsystems as a Chief Identity Strategist. They were also CEO of Securonix for 13 years.
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