Solutions Architect / Customer Success Manager, CloseFactor
Automated sales research platform
Job no longer available
Automated sales research platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To help companies identify their best customers, empower their sales forces at scale, and exceed growth expectations.
Role
Who you are
- 5+ years experience in customer-facing customer success and technical roles as a CSM, Technical Consultant or as SaaS Enterprise Software Sales, Solution Engineering or Implementation Consultant
- Proven proficiency in customer retention, presentation skills, and highly resourceful in taking ownership of assigned tasks and projects
- Data and technical skills include: fluency in working with large data sets (Excel, vLookups), basic data query languages (SQL) or scripting languages
- Well versed in CRM integrations (Salesforce, HubSpot, Dynamics)
- Experience producing data visualizations
- Experience with product integrations with a revenue technology solution (Outreach, SalesLoft, Clari, Gong) is preferred
- Ability to see the big picture from the customer’s standpoint, and tailor our product solutions to them
- Expert on both product, as well as customer use cases, helping our customers get the most value from CloseFactor
- Consistent diplomacy and poise while working through customer acquisition, onboarding and expansion
- Aptitude for learning software and go-to-market best practices
- Outstanding skills in establishing rapport with customers, excellent discovery and closing skills
- Experience working in a successful early or mid-stage start-up
- High confidence, self-motivated, low ego
What the job involves
- Your goal will be to build relationships with assigned customers, manage account retention and value, propel growth through net new revenue via customer acquisition, expansions and upsells, while also shaping product direction
- You will work closely with prospects, customers, sales and the product development team to steer our company’s growth:
- Maintain strong relationships with customers and ownership of customers’ success with CloseFactor measured through renewal rate, NPS and other metrics that measure customer sentiment
- Be the technical expert during the customer acquisition, onboarding and renewal stages
- Deliver the CloseFactor implementation effort for the customers to operationalize our solution into their selling process and accelerate customer’s value realization from CloseFactor
- Function as the field voice into product development, helping translate top customer issues into product requirements and defining the roadmap
- Drive input to product, and engineering teams as you receive feedback from prospects to align with product strategy and direction
- Be a company and brand advocate: our customers love us and our value realization process
Our take
CloseFactor uses machine learning to curate unstructured information about companies and extract meaningful intelligence that go-to-market teams can act on. With the use of intelligence, companies can identify their best customers and in turn, empower their sales forces and accelerate growth.
Uniting data, insights, and workflow into a platform that connects go-to-market decisions, CloseFactor customers can see a 2-4X increase in high-quality pipelines and closed deals. The company already serves a wide array of clients including Zuora, LaunchDarkly, Turing, and Chronosphere. Its latest funding round is cited to support the scaling up of product development and its go-to-market team, as well as the introduction of several new workflow integrations.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Jan 2023
$15m
SERIES A
Jun 2022
$4.5m
SEED
Total funding: $19.5m
Company benefits
- Health, Dental, and Vision insurance
- 401(k) plan
- Remote-friendly culture
Company HQ
Ventura, Palo Alto, CA
Leadership
Leena Joshi
(CEO)Over 20 years of experience spanning product management, product marketing, corporate marketing and business operations at Splunk, VMware, Redis Labs, Intel and advanced AI company, Petuum.
Ben Cheung
(COO)Two-time startup veteran, Ben has over 6 years of experience working on natural language processing technologies for an AI-based scheduling assistant at Microsoft and Geenee.
Erik Buchanan
(CTO)Previously ran the Engineering team at Connectifier, a recruiting technology company that was acquired by LinkedIn in 2016. Also ran AI for LinkedIn's core business.
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