Enterprise Solutions Engineering Director, Cresta
$180-220k
+ Variable & Offers Equity
More information about location
Real-time intelligence for contact centers
Be an early applicant
Real-time intelligence for contact centers
201-500 employees
Be an early applicant
$180-220k
+ Variable & Offers Equity
More information about location
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- 8+ years of experience in sales engineering or technical sales, with 2+ years in a leadership capacity
- Deep expertise in Contact Center technologies, including Conversational AI, CCaaS platforms, and telephony infrastructure
- Understanding of AI Agent applications, with hands-on experience integrating AI into customer workflows
- Strong working knowledge of enterprise platforms including Salesforce, Google, Amazon, contact center infrastructure, and enterprise SaaS environments
- Known for resourcefulness, strategic thinking, and a collaborative mindset when working cross-functionally to drive deal success
- Passionate about Sales Engineering career development, with a focus on coaching SEs through structured growth plans, role clarity, and skills development
- Experience in building mentoring frameworks that foster technical excellence, soft skill growth, and leadership readiness within the SE organization
- Embody and promote our core Operating Principles through mentorship, leadership, and hands-on engagement
What the job involves
- As a Director, Enterprise Solutions Engineering at Cresta, you will lead a team of high-performing pre-sales Solutions Engineers supporting complex sales cycles within our Enterprise segment
- You’ll partner closely with Enterprise sales leadership to align SE coverage with pipeline priorities, coach your team through technical discovery and solution design, and ensure executional excellence across demos, POCs, and technical validation
- In this player-coach role, you’ll also support key strategic deals directly—providing hands-on technical leadership, influencing the solution design, and helping shape the business case alongside Enterprise Account Executives
- Internally, you will collaborate cross-functionally with Product, Engineering, and Enablement to elevate the SE team’s impact and drive continuous improvement in how we position and deliver Cresta’s platform
- Conduct weekly 1:1s and team meetings to coach SE's on deal strategy, technical execution, and best practices
- Create and maintain individualized development plans; lead monthly ride-alongs and collaborate with SE Enablement on targeted training
- Align closely with Enterprise Sales Leaders through weekly syncs, sales leadership meetings, and coverage reviews to drive segment strategy
- Run weekly SE pipeline reviews to ensure technical qualification, surface systemic blockers, and share performance metrics with leadership
- Manage SE team capacity and utilization, coordinate cross-regional support, and drive recruiting and onboarding with structured 30-60-90 day plans
- Provide hands-on support for 2–3 strategic enterprise accounts by leading technical discovery and shaping technical strategy for deals >$500K
- Collaborate with Product to influence the roadmap, lead Enterprise-specific POC initiatives, and validate complex implementations
- Develop and deliver high-impact demos and presentations; co-design POCs that accelerate sales cycles for priority enterprise opportunities
- Establish and scale technical best practices, discovery frameworks, and competitive enablement assets across the Enterprise SE team
Our take
Cresta is an innovative customer service platform, which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees, and analyses why they outperform their colleagues, before providing personalized guidance to other members of staff.
This unique approach makes it possible to share best practices rapidly, and both improve and consistently implement customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition to this, the machine learning aspect of Cresta enables companies to continually optimize their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls every year, Cresta has been afforded a massive opportunity if it can continue to improve this side of business for its clients. The company has already been recognized as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
University South, Palo Alto, CA
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