Director of Inbound Product Management, ServiceNow
Public Sector Industry AI Products
$217.5-380.7k
+ Variable/incentive compensation and ESPP
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$217.5-380.7k
+ Variable/incentive compensation and ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- If you thrive on turning customer problems into elegant products, love crystallizing patterns from chaos, and want to build the future of how government works—not just make incremental improvements—this is the role
- 15 years of product management experience, guiding product managers and managers of product management, and cross-functional teams rallying everyone towards aligned OKRs
- Experience building and shipping AI-native products where self-service, reasoning, and oversight are core—not bolt-ons
- Strong foundation in AI evaluation—quality, safety, constraints, transparency, reproducibility, and trustworthy outcomes
- Demonstrated ability to spark alignment across engineering, research, design, field organizations, and executive stakeholders
- Exceptional storytelling and the ability to inspire both customers and internal teams around bold product direction
- Comfort navigating ambiguity, rapid iteration, and fast-shifting customer expectations—bias toward action and learning, required startup-like experience
- Deep empathy for problem-solving and passion for translating mission obstacles into software breakthroughs. Government experience a plus
- Must be a U.S. Citizen
What the job involves
- The CRM and Industry Workflows business unit products enable government organizations to provide seamless customer experiences and drive fierce customer satisfaction
- We build AI-native solutions for public sector customers on top of our Customer Service Management and Field Service Management foundation
- These solutions deliver omnichannel customer engagement while uniting workflows across the front, middle, and back-office public sector mission teams
- We are their AI platform for government transformation, through which the agencies provide and fulfill services autonomously with human oversight, resolve needs of constituents and intra/inter-agency faster, and drive great experiences through our AI experience layer
- Governments around the world are racing to reinvent how public services work
- We believe the next leap forward is Autonomous, Human Government—public services that run intelligently on their own, with humans setting the mission, goals, and guardrails
- As Director of Inbound Product Management, you will function as the co-founder of a new category for government AI on the ServiceNow platform
- You’ll define what AI-native government workflows look like, why they matter, and how agencies can adopt them safely and assuredly
- You’ll build what no one has built before at scale—and you’ll do it in partnership with the most progressive public sector organizations on the planet
- Architect the global strategy and roadmap for AI-native public sector workflows that make agencies (federal/central, state & local) faster, smarter, and mission-outcome focused. Shape framework and make build/partner selections
- Work with agency innovators, mission owners, CIO/CTOs, and our partner ecosystem to uncover deep needs and identify breakthrough AI opportunities
- Transform complex public-sector workflows into autonomous product capabilities—with explainability, transparency, and human oversight built in from the start
- Define how success is measured for AI in government: evaluation methods, outcome metrics, quality thresholds, safety envelopes, and trust signals
- Drive execution across engineering, research, design, field CTOs, GTM, and partners—reducing ambiguity and accelerating time to value
- Promote your product area internally and externally as a visible expert—shaping customer expectations and influencing the market conversation around autonomous government services
- Guide a global team of 5-7 senior inbound product managers, report to the VP/GM directly
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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