Customer Support Engineer, Matterport
3 Month Contract
$71-75k
More information about location
Spatial computing platform
Job no longer available
Spatial computing platform
501-1000 employees
Job no longer available
$71-75k
More information about location
501-1000 employees
Company mission
To establish 3D models as a primary medium for experiencing, sharing, and reimagining the world.
Role
Who you are
- 5+ years working directly with customers to resolve technical issues (technical support, technical account management, or similar)
- Comfortable troubleshooting problems with customers over the phone, email, and chat
- A fast learner with high attention to detail and a curiosity for finding solutions
- Strong communication and collaboration skills, with immediate team and other teams
- Familiarity with support-ticketing systems, like Salesforce
- Familiarity with bug-tracking systems, like JIRA
- Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment
- Comfortable working both alone and with a team
- Experience serving enterprise-level customers is preferred
- A background in coding, consumer electronics, QA, 3D, web developing, or a similar technical interest is a plus
- The ideal candidate is a quick learner with a positive, can-do attitude, friendly personality, with strong problem-solving abilities
- Experience with online support forums and communities is a plus!
What the job involves
- Matterport is looking for an enthusiastic Customer Support Engineer who will provide excellent, high-touch support for SMB and Enterprise customers alike
- In addition to working with customers, the Customer Support Engineer will work with Finance, QA, Product, and Engineering team members to help identify and resolve issues in Matterport products
- Provide first-class technical customer support to both SMB and Enterprise customers via phone, email, and chat for a diverse range of issues
- Assess unusual circumstances and use sophisticated analytical and problem solving techniques to diagnose and report product issues/bugs
- Determine severity and frequency of issues, while devising solutions based on limited information and using evaluation and judgment to select best course of action
- Work with QA/Production/Engineering/Finance as needed to assess and resolve customer issues
- Work with Support and Product to identify opportunities to improve Matterport's offering and reduce the number of support questions and issues
- Maintain a tight SLA and high CSAT
- May need to travel 10% of the time
Our take
Matterport is the leading spatial data company focused on digitizing and indexing the built world. Its spatial computing platform turns buildings into data in order to make spaces more valuable and accessible.
Matterport serves a wide range of industries, including property, construction, insurance, and retail planning. Through its services, the company aims to enable anyone to turn a space into an accurate and immersive digital twin which can be used to design, build, operate, promote, and understand any given space. Thus far, millions of spaces in more than 150 counties have been captured on the platform.
Matterport has made several high-profile partnerships and collaboration efforts, including with Facebook AI Research, and retail giant GUESS. The company has also made several strategic acquisitions in Enview and VHT Studios. As the company further optimizes and releases new platform capabilities, Matterport is well set to see continued expansion and revenue gains.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2020
$39.1m
LATE VC
Mar 2019
$48m
SERIES D
Total funding: $153.1m
Company benefits
- Work from home opportunities
- Comprehensive health, vision, and dental
- Hackathons and tech talks
- Flexible time off
- Stock options
- Commuter benefits
- Conferences and continuing education
- Charitable donation matching
Company values
- Innovation
- Passion
- User Happiness
- Teamwork
- Navigating Uncertainty
Company HQ
Sunnyvale, CA
Articles
Leadership
Dave Gausebeck
(Co-Founder & Chief Scientist)Previously worked as Staff Technical Architect at at PayPal for 9 years
Matt Bell
(Co-Founder)Studied Computer Science at Stanford University. Previously worked as Research Software Engineer at Google.
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