Partner Support Representative, Taskrabbit
$21.50/hour + Bonus
Outsourcing marketplace for everyday tasks
Job no longer available
Outsourcing marketplace for everyday tasks
1001+ employees
Job no longer available
$21.50/hour + Bonus
1001+ employees
Company mission
TaskRabbit's mission is to revolutionize the future of work.
Role
Who you are
- The ideal candidate has a minimum of 2 years of customer service experience, particularly in handling complex interactions. You should be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment
- Minimum 2 years of customer service experience, including handling complex customer interactions
- Experience with CRM tools
- Excellent typing skills and the ability to navigate online tools and systems
- Strong written and verbal communication skills with a command of grammar and spelling
- Reliable and punctual with excellent time management skills
- Adaptability and a love for change in a fast-paced environment
- Bilingual in English and Spanish is preferred
- Available full-time (40 hours/week): We run a 7-day-a-week business so weekend availability is a must
What the job involves
- We are seeking a Partner Support Representative who will focus on handling partner queries while ensuring a one-touch resolution experience. This role involves proactive and reactive partner engagement and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner Support and work closely with other team members to maintain high standards of service
- Assist users in their entire experience
- Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs
- Build connections and trust with our users, aiming for a first-time resolution
- Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service
- Proactively solve issues using your knowledge and experience to make informed decisions
- Identify trends and provide constructive feedback to other teams as necessary
- Champion our partners by identifying their needs and advocating for continuous improvement
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning, etc.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13.1m
Dec 2011
$17.9m
Total funding: $30.9m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company values
- Be Bold
- Win Together With Heart
- Own The Challenge
- Think Big. Move Fast
- Obsess over Clients and Taskers
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
People progressing
Joined as an HR and Office Coordinator. Promoted 4 times in 5 years and is now HR Manager for Europe.
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