Implementation Manager, Totango
$90-100k
+ Equity package
More information about location
Customer success platform
Job no longer available
Customer success platform
101-200 employees
Job no longer available
$90-100k
+ Equity package
More information about location
101-200 employees
Company mission
To help businesses grow by investing in their customers.
Role
Who you are
- If you enjoy multitasking, liaising between department stakeholders and customers, and understand how to translate requirements into powerful workflows, this is the role for you
- 2+ years experience in a client-facing, preferably in an implementation or project management-based role (onboarding experience preferred)
- Ability to articulate confidence, experience, and comfort when working with clients
- Insatiable curiosity; when a new product comes out, you are often the first to dive in and learn how it works
- Experience with Totango, CRMs, product analytics, cloud data warehouses, support ticketing systems, and other customer success tools will be highly valuable
- Strong communication and organization skills; translating technical speak comes naturally to you
- Comfort working independently, self-teaching, and a desire to build and document processes
What the job involves
- We are looking for a detail-oriented self-starter to join our team
- You will partner with our customers and a Totango Success Engineer to implement our Customer Success Platform
- Your focus will be on delivering value within the first 45 days
- You will directly assist in several implementations simultaneously - delivering excellent customer experience, driving foundational product adoption, and leading cross-functional efforts
- Our customers will look to you to recommend best practices, provide detailed project plans, and act as a product and Customer Success liaison to help them achieve their strategic goals
- Implement Totango for a wide variety of customers across the globe with a focus on ensuring adoption and health post-launch
- Create prescriptive project plans that clearly address scope, phasing, milestones, and task ownership
- Lead product training, guide customers in building high-impact workflows and assist in researching and providing best practices
- Collaborate with cross-functional teams (E.G. Engineer, Product, Design)
Our take
Building customer journeys is crucial for companies to improve revenue performance and build client bases. However, many of the tools available for journey mapping, designing and building are separate, meaning that the operations are siloed and work is too slow to build revenue and customer engagement momentum.
Totango is a leading customer growth and success solutions provider that merges many of the operations within the sector into one platform. Its tools provide businesses with customer data analysis, revenue growth, business scaling, and market strategy solutions through the adoption of AI and automation.
Totango’s merger with customer growth platform Catalyst in 2024 expanded the company’s remit, and it was bolstered even more by acquiring Parative AI later that year. These two partnerships add customer growth analysis and churn intelligence to the suite available at Totango, ultimately creating an all-in-one solution for customer success. With massive clients such as Github citing 130% net revenue retention increases and a market presence across 25 states and 6 countries, Totango has firmly secured its top position in the customer growth sector through recent expansion and savvy partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES D
Feb 2018
$9m
LATE VC
Total funding: $136.6m
Company benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
Company values
- Curious - We’re ignited by the spark of curiosity that kickstarts innovation. We encourage a culture of ongoing learning and exploration so we can find new opportunities, learn from what we do, and move forward with fresh insights.
- Collaborative - We’re all about “we,” not “me.” We tap into the unique strengths and perspectives of everyone. Working as “one team” is how we achieve more together.
- Competitive - We’re fueled by a healthy competitive spirit that helps us exceed our own expectations. We drive innovation. We lead the industry. We achieve remarkable results.
- Committed - We’re totally committed to our work and customers. We tackle challenges head-on because we’re set on reaching our goals and being excellent in everything we do.
- Candid - We’re brave enough to speak openly, truthfully, and kindly, even when it’s tough. Honesty and transparency build trust and help things continuously improve.
Articles
Leadership
Alistair Rennie
(CEO & Board Member)Previously Board Member at Auvik Networks Inc, Executive in Residence at Great Hill Partners, was a General Manager at IBM Blockchain and was a VP of Marketing at 724 Solutions.
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