Senior Product Manager, Hi Marley
$122-226k
+ Equity Grants
2-3 days a week in office
Communication platform for the insurance industry
Open for applications
Communication platform for the insurance industry
101-200 employees
Open for applications
$122-226k
+ Equity Grants
2-3 days a week in office
101-200 employees
Company mission
To provide the insurance ecosystem with a comprehensive communication platform.
Role
Who you are
- 6+ years of Product Management experience in SaaS, with experience in B2B or B2B2C products
- Experience bringing new products to market (0 to 1)
- Proven ability to set product strategy, align stakeholders, and lead through ambiguity
- Ability to gather qualitative and quantitative feedback and use it to quickly iterate on both the product and existing strategic assumptions
- Experience designing and launching generative AI-powered features, ideally AI agents, and stays current on the latest evolutions in the AI space
- Excellent communication skills. Able to articulate tradeoffs, synthesize complexity, and align diverse stakeholders
- Attention to detail, and accountability for delivering high-quality, reliable user experiences
- Insurance or insurtech experience is a plus but not required
- A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
What the job involves
- We’re looking for a Sr. Product Manager, AI Products to help us build the next generation of AI-powered products that are changing the landscape of insurance communication
- Hi Marley is the communication fabric for insurance carriers, and AI is at the center of how we’re executing that vision
- Our products make insurance carriers more effective while preserving the most important moments of human interaction between a carrier and its policyholders
- If you thrive at the intersection of emerging technology and real customer problems, you’ll have the chance to build AI products that improve how millions of people experience insurance
- Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for two days each week
- Go from zero to one: Define the product vision, formulate a strategy, and bring new AI-powered products to market that generate long-term value for our customers, their policyholders, and our business
- Reimagine insurance communication with AI: Deeply understand how carriers and policyholders communicate today. Identify where AI can transform the experience while ensuring that the most important human interactions are preserved and enhanced
- Measure what matters: Define and track success metrics that help improve the product and, in the long-term, drive us towards a clear, outcome-based pricing model
- Stay ridiculously close to the customer: Work directly with insurance carrier teams to understand their problems, test AI-driven solutions, and shape long-term product strategy
- Drive execution across teams: Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping, building, and testing. Lead cross-functional execution with Customer Success, Support, Sales, and Marketing to ensure successful launches and adoption
- Build trust into every interaction: At every stage of the product lifecycle, ensure that AI-powered products instill trust in each person who interacts with them, from the policyholder seeking help to the carrier team enabling the experience
Our take
The insurance industry can be notoriously frustrating for policyholders during the claims process, with a reported 40% of people considering a switch of insurers following a claim. This is the outcome that Hi Marley wants to help carriers avoid.
The company uses an AI-enabled communication platform designed to allow insurance carriers and their partners to talk to policyholders in real time via simple text messaging. This ultimately gives carriers more opportunities to satisfy and retain their customers.
Hi Marley has enjoyed rapid growth in recent years, with a quadrupling of its user base. It has also more than doubled the number of carriers using its platform, which now includes the likes of American Family, MetLife, Auto-Owners, Erie, and MAPFRE. Improvements such as the addition of a suite of collaborative tools to its platform seem likely to help it maintain its edge in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2023
$12m
SERIES B
Mar 2021
$25m
SERIES B
Total funding: $62.5m
Company benefits
- Full benefits package including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance
- Open vacation policy - we all work hard and take time for ourselves when we need it
- Generous stock options - we all get to own a piece of what we’re building
- A fun, lively startup culture
- Core values-based leadership
- A culture of employee engagement, diversity and inclusion
- Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup
Company HQ
Financial District, Boston, MA
Leadership
Mike Greene
(Co-Founder & CEO)Mike spent 5 years as an Accenture Management Consultant before working as an IBM Associate Partner and co-founding Futurity Group. They worked for Aon for 7 years before co-founding Hi Marley as CEO in June 2017.
Mitesh Suchak
(Co-Founder & Board Member)Mitesh was Managing Partner at Futurity Group before becoming Partner at Aon Inpoint. After 7 years, they left this role to co-found Hi Marley (originally as COO).
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