Account Manager, Aviary
Health System Partnerships
+ Equity compensation
Travel to partner sites (~20%)
2+ days a week in office
Telehealth for cardiac rehab
Job no longer available
Telehealth for cardiac rehab
101-200 employees
Job no longer available
+ Equity compensation
Travel to partner sites (~20%)
2+ days a week in office
101-200 employees
Company mission
To empower everyone to live a long, full, and optimal life by redefining the future of heart health.
Role
Who you are
- The ideal candidate brings strong experience in customer success and account management within healthcare consulting and/or project management
- You are exceptionally focused on attention to detail, with grit and persistence at your core, paired with the ability to influence both clinical and business leaders through data-driven, creative solutions
- You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward actionâcomfortable not only identifying opportunities but also executing on them
- 3-5 years of experience in account management, client services, or customer successâideally in digital health or healthcare consulting
- Strong problem solving skills and both intellectual and emotional intelligence (IQ + EQ)
- A reputation for quickly absorbing information, navigating challenges, and communicating effectively with stakeholders at all levels
- Comfortable presenting to both executive and frontline teams and explaining complex technology and operational workflows in clear, actionable terms
- Data-driven and analytical; able to use insights to solve problems, inform decisions, and optimize health system workflows
- Proven ability to manage multiple priorities, never miss a deadline, and thrive in a fast-paced, dynamic environment
- Collaborative team player with strong time management and organizational skills
- Exposure to EPIC and/or Cerner and experience with routine data validation is a plus, but not required
- Demonstrated passion for healthcare, whether through professional experience or personal pursuits
- Willingness to travel as needed and work across time zones
- NYC-based candidates excited to work in-office 2+ days per week strongly preferred
What the job involves
- We are seeking a highly motivated Account Manager, Health System Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life
- Reporting to the Senior Director of Partnership Success, you will serve as a trusted advisor to key partners, navigating complex relationships with ease and ensuring clients realize the full value of their Recora partnership
- Partner with the Senior Director of Partnership Success to support strategic growth initiatives across entire portfolio of health system partnerships
- Own a portfolio of key health system partnerships, serving as the go-to person for all client needs
- Solve problems in real-time, such as tracking referrals, validating data, resolving billing issues, troubleshooting workflows, and addressing patient-level concerns
- Collaborate cross-functionally with operations, enrollment, analytics, product, and clinical teams to resolve issues quickly and prevent them from recurring
- Maintain strong relationships with stakeholders at all levels, earning credibility through reliability, responsiveness, and clear communication
- Lead partner communications, including preparing materials, facilitating meetings, and delivering Quarterly Business Reviews (QBRs) with Senior Director of Partnership Success
- Use data to identify trends, validate improvements, and provide clear, actionable recommendations to partners
- Support partner growth and advocacy by highlighting wins, developing case studies, and sharing success stories
- Travel to partner sites (~20%) to strengthen relationships and deliver on-the-ground support
Our take
Cardiac rehabilitation has notoriously low participation rates, contributing to the re-hospitalization of nearly 50% of patients in the six months following a cardiac event. Aviary Health, formerly Recora, is looking to improve this by taking advantage of the home telehealth boom. Through the service, patients receive an exercise kit, tablet, and remote access to resources like training videos, consultations, and support groups so they can monitor and carry out their rehab from home.
The company is reporting remarkable numbers as a result: its program completion rates, for example, are nearly 90% compared to the 26% national average - and only around one in ten patients go on to be readmitted. These numbers will be crucial to help fuel Aviary's uptake by healthcare facilities across the US.
With heart disease management a nearly $230 billion issue in the US, it is no surprise that Aviary has several rivals, including Story Health, Moving Analytics, and Carda. Having rebranded in early 2026, Aviary is responding to the competition by expanding its services to help healthcare providers launch and scale more complex and ambitious clinical programs through its Aviary platform. This will be dedicated to the building of workflows, automation tools and administrative infrastructure to power clinical programs, complementing its patient-facing care products with back-end support.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Equity compensation in Recora
- Generous PTO / sick leave / health benefits
- 401(k) plan
- Free lunch and snacks in NYC Office
- Bring your dog to work đ¶
Company HQ
Tribeca, New York, NY
Leadership
Abhishek Chandra
(Co-Founder & CEO)Previously co-founded and served as CTO at mental health tech company Spring Health.
Ed Wu
(Co-Founder, COO & Chief Medical Officer)Spent over 7 years as a practising physician, before serving as VP at Dearborn Advisors, and then VP of clinical solutions at IKS Health. Subsequently worked as chief medical officer for Spring Care, and then The New Jewish Home.
Vivek Vishwanath
(Co-Founder & Chief Growth Officer)Originally a health researcher at Yale, who has also held strategy roles at the Center for Medicare and Medicaid Innovation and Town Hall Ventures. Additionally served as a Spring Health VP.
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