Partnerships Operations Manager, Fidel API
Financial infrastructure platform
Job no longer available
Financial infrastructure platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To unlock the full potential of payment cards.
Role
Who you are
- At least 4 years of experience, preferably with a fast-growing tech startup or top-tier financial institution/consulting firm
- Excellent attention to detail
- Effective written and verbal communication skills
- Strong analytical skills, including proficiency with relevant tools (e.g., Excel, Looker)
- The ability to think critically and creatively, balancing growth and risk
- Experience collaborating with a wide range of stakeholders
- The ability to work independently in a fast-paced and rapidly changing environment
What the job involves
- Reporting to our Global Director of Product Partnerships, the Partnerships Operations Manager will work on operational work within our Offers as a Service product
- Support the Product Partnerships team as we expand on Offers as a Service (“OaaS”) partnerships in North America and the UK
- Own and project manage the operational relationship with merchants, financial partners, aggregators, fintechs and issuers as they go through their lifecycle with Fidel API, from onboarding to integration to scaling our partnership
- Develop continuous process improvements to enhance efficiency and effectiveness. This may involve building new processes, streamlining existing workflows, leveraging technology, and implementing best practices
- Oversee billing and invoicing processes with all partners in coordination with Finance and third party provider (Finfare)
- Own triaging any escalations or requests to ensure they are resolved in a timely manner to meet KPIs
- Coordinate regular due diligence sessions with Finance, Product and Partnership teams
- Generate and present reports to financial partners and merchants as needed
- Make decisions and execute in a fast-paced environment
Salary benchmarks
Our take
Fidel is tackling the obstacles to accessing customer payment data, making it easier for developers to create smart solutions customers love, without the burden of complex integrations, cost or compliance traditionally found in the payments ecosystem.
The company has developed a suite of APIs that make it easy to link a user's payment card to an app and securely access real-time transactional data through a single access point. A key application is loyalty programs, where users can sign up, earn points rewards and cash back when using their registered card.
Recent funding secured will allow Fidel to continue developing its programmable experiences that facilitate the easy use of payment cards. The company has plans to scale its workforce to meet growing demand in the engineering, sales, and product departments. Indeed, it will accelerate investments into expanding product offerings across identity verification, consent management and payments.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-40% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$65m
SERIES B
Sep 2019
$18m
SERIES A
Total funding: $85.7m
Company benefits
- Flexible hours - Ideally, you arrive in the morning and go home in the evening, but a busy life can be unpredictable. We leave it to you to manage your time
- No holidays tracking - For real. We understand you need some time off now and then. Maybe you want to visit one of our 20+ team members’ home countries?
- Health insurance - Each Fidel API member receives a full Vitality insurance pack, giving you great health rewards whilst helping keep you in tip-top shape! It’s a win-win
- Yearly off-site - From Napoli to Sitges, as long as it’s sunny, we’re happy! We’re not sure yet where we’ll be next year, but we do know it’ll be awesome
- Educational resources - Everyday is a school day! We offer all Fidel API team members access to Udemy and Audible to grow themselves professionally across a range of disciplines
Company HQ
Carnaby, London, UK
Leadership
Dev Subrata
(CEO)Started out at Badoo as an early employee and played a crucial role in growing its revenue from £0 to £220 million in just over 4 years. He launched Fidel API in 2018 with Co-Founder, Andre Elias.
Andre Elias
(CTO)Holds a Masters degree in software engineering, and has published several scientific papers on big data architectures, before co-founding and joining Fidel API as CTO.
Thomas Bossee
(ARt Director)Currently serves as Creative Director for Made By Thomas. Experience as Product Designer for Badoo and Bits of Love.
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