Senior Product Operations Manager, Tide
Payments Services
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Business accounts for SMEs
Be an early applicant
Business accounts for SMEs
1001+ employees
Be an early applicant
+ Share options
1001+ employees
Company mission
Tide's mission is to transform the business banking market, and to save SMEs time and money.
Role
Who you are
- We’re seeking a data-driven Senior Product Operations Manager with a background in Consulting, Operations, Finance, or Technology
- You have at least six years of work experience in finance, consulting, technology or operations
- You are fluent in both English and French. Other european languages are highly valuable
- You have a good understanding of the financial markets in Europe, and Germany
- You are organised - can deliver complex projects spanning multiple work streams and functional areas
- You are responsible - we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed
- You are proactive - you’ll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed!
- You have to have a strong attention to detail - you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!
- You have excellent written and verbal communication skills in English - you’ll be explaining the root causes of problems to management and working with providers to get to the bottom of problems
- You are resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved
- You are customer-focused and a team player
What the job involves
- The Product Operations team is managing daily payment processes, and working in collaboration with Product Management to deliver new features. The Product Operations team overseas and is responsible for the “live” production of each product ensuring its smooth operation
- Positioned at the intersection of Product and Engineering, we enhance the development value stream and ensure swift delivery of new products and features. Our responsibilities include risk management, vendor and partner management, operational setup, business readiness, and post-launch performance monitoring
- We aim to scale development capabilities, continually improve the payment experience for our members, and drive revenue growth
- As a key member of Tide’s Payments Product Operations team, you will oversee the key payment product in our Germany market. This role involves collaborating with various teams, including member support, financial crime, finance, tech, product, suppliers, and Tide Members
- You’ll join a motivated and collaborative team dedicated to helping people achieve their business ambitions while living our values: putting members first, working as one team, and being data-driven
- Playing a key role shaping Payments Operations in Europe. This role will heavily focus on our France market
- Supporting Product Managers to manage cross functional technical projects
- Engaging with external partners to agree on SLAs and performance
- Interacting with VP level and presenting research to internal and external audiences
- Acting as the voice of the customer. You will wear tide member’s goggles to define a smooth experience
- Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement
Our take
Small businesses and sole traders are still underserved by most traditional banks. Tide solves that problem by offering speedy, affordable and effective financial services tailored to SMEs.
Since its launch Tide has gained considerable traction among small businesses. This is largely thanks to their fast onboarding times, low fees and the diversity of their products, which include a number of accountancy tools. Headed up by a former RBS, C&A and Optanus executive, Tide is uniquely positioned within the financial services market.
Having built a strong user base of over 500,000 in the UK, Tide has since launched in India, where it has an additional 50,000 users. Through further expansion into Europe and continual addition of 'first-of-its-kind' features, Tide is well set to secure a larger market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
40% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2023
$23.4m
GROWTH EQUITY VC
Jul 2021
$100m
SERIES C
Total funding: $280.1m
Company benefits
- Discounted gym membership
- Personal learning and development allowance
- Enhanced family friendly leave
- Paid volunteering and charity work days
- Cycle-to-work scheme
- Option to buy extra holiday, or take a sabbatical
- Work from home opportunities
- Health insurance
- Flexible working
- Breakfast, snacks and hot drinks
- Private healthcare cover
- CBT and subsidized mental health apps
Company HQ
City of London, London, UK
Articles
Leadership
Dr Oliver Prill
(CEO, not founder)Started out as a consultant at McKinsey. Previously served as CEO of both C&A Bank and Optanus, and was COO of Kreditech Holding.
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