Technical Tax Support Specialist, Gusto
Our cash compensation amount for this role is $26.19/hr to $32.30/hr in Denver & most major metro locations, and $26.84/hr to $34.00/hr for Los Angeles
2-3 days a week in office
Automated payroll, benefits & HR platform
Job no longer available
Automated payroll, benefits & HR platform
1001+ employees
Job no longer available
Our cash compensation amount for this role is $26.19/hr to $32.30/hr in Denver & most major metro locations, and $26.84/hr to $34.00/hr for Los Angeles
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 2-3 years of Experience with servicing tax agencies and/or customers relating to Payroll related tax inquiries
- Customer obsessed focused and delivering the highest quality of support
- Deep understanding of payroll taxes, tax returns, and filing processes
- Ability to identify trends and understand impact
- Ability to convey complex issues to customers, Gusto team members, and tax agencies with effective communication
- Attention to detail, critical thinking skills, and data-driven mindset
- Comfort with ambiguity and improvement mentality
- An AI explorer that is committed to an AI native culture
What the job involves
- As a Technical Tax Support Specialist, you will have the unique opportunity to join a specialized role on our Tax Operations team
- Your role will help Gusto prevent customer pain and improve our influence with payroll tax agencies by supporting them via phone and email
- You will help strengthen cross functional relationships and provide support to multiple teams across CX, enabling them to work more efficiently and effectively
- The Technical Tax Support team sits within Tax Operations and serves as a specialized bridge between Gusto, payroll tax agencies, and internal partners across CX
- We help prevent customer pain by resolving complex tax filing and payment issues, improving responsiveness, and creating a more direct, trusted line of communication with agencies
- Because the team tracks trends, surfaces feedback, and partners closely with groups like TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations, our work directly shapes better processes and better customer outcomes
- As a growing workstream, TTS offers the opportunity to contribute to operational excellence while helping build scalable support experiences that strengthen compliance and peace of mind for customers
- Receive, respond to, and resolve calls and emails from various tax agencies regarding customer tax filing & payment issues
- Work with Gusto customers via email and phone on specific tax issues that require deep tax operations and agency knowledge
- Work cross functionally with teams across CX, such as TaxRes, Customer Care, Tax Filing Compliance, and Compliance Operations
- Track questions and issues raised by tax agencies and customers to identify trends and opportunities for process improvements
- Leverage AI platforms to streamline communication, automate processes and enablement
- Partner cross-functionally to resolve customer concerns
- When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy - which many SMB owners don’t have. The co-founders of Gusto all come from small business backgrounds, which is why they created a platform that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and position in a competitive market, including the likes of Ardius, Symmetry and Guideline.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. It continues to expand its platform, for example by partnering with Parafin to launch a payroll line of credit for small businesses, and more recently launching Cofounder, an AI teammate tailored to the needs of small businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Family care and support, including family planning and fertility benefits
- Gender-affirming care and support
- A variety of mental health resources
- Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more
- Free meals and refreshments at the office (conversation and community is an added bonus!)
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO & Co-Founder)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO & Co-Founder)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo before co-founding Gusto in 2011.
Edward Kim
(Head of Technology & Co-Founder)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing before co-founding Gusto in 2011.
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