Strategic Account Manager, RapidSOS
$280-330k
OTE
$140-165k
BASE
This role will also be eligible to receive equity options
More information about location
Emergency response data platform
Be an early applicant
Emergency response data platform
201-500 employees
Be an early applicant
$280-330k
OTE
$140-165k
BASE
This role will also be eligible to receive equity options
More information about location
201-500 employees
Company mission
To deliver life-saving data directly to 9-1-1 and first responders.
Role
Who you are
- 5-7 years experience in consultative B2B Strategic Account Management, with a primary focus on maximizing Net New ARR via cross sell and upsell, renewal ownership, and maximizing CLV in a SaaS environment
- Executive Engagement Proficiency: Proven success cultivating and influencing C-suite, Product, and Operations leadership within large enterprise organizations
- Solution Selling & Architecture Partnership: Ability to quickly understand complex technical integrations and partner effectively with a Forward Deployed Architect (FDA) to design and articulate customized solutions
- Renewal Discipline & Forecast Accuracy: Demonstrated history of owning and successfully negotiating large, complex enterprise renewals and managing renewal forecasting in Salesforce
- Data-Driven Account Insights: Proven capability in leveraging usage analytics, ROI reporting, and data to proactively inform account strategies and mitigate churn
- Strong Alignment with Values: An innate commitment to the mission of saving lives and an ability to operate with the urgency, trust, and collaborative mindset required for success at RapidSOS
- Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match
What the job involves
- The Strategic Account Manager (SAM) is the long-term commercial owner and primary hunter within our largest, most critical enterprise accounts
- As an individual contributor, you will own a significant quota, focused on maximizing Net New Annual Recurring Revenue (NNARR) and Customer Lifetime Value (CLV) through aggressive expansion and upsell discovery
- This role demands exceptional proactive executive engagement and a deep partnership with the RapidSOS Forward Deployed Architect (FDA) to co-develop customized, novel solutions that unlock strategic growth and secure massive new business inside the assigned incumbent accounts
- Account Growth & Relationship Management: Own long-term commercial relationships post-sale. Build a deep understanding of customer organizational structure, customer goals, operations, and success metrics to drive adoption, retention, and growth. Serve as the primary commercial contact
- Solution Selling & Expansion: Identify upsell, cross-sell, and new solution adoption opportunities within existing strategic accounts. Partner closely with the Forward Deployed Architect (FDA) and Product teams to position new capabilities across multiple Line of Businesses within the account and maximize CLV
- Renewal Strategy & Retention: Own renewal forecasting, negotiation, and execution. Proactively mitigate churn risks by addressing value gaps, ensuring measurable ROI, and reinforcing alignment with evolving customer needs
- Executive Engagement & Advocacy: Cultivate and maintain executive relationships (C-suite, Product, Safety, Operations) within the client organization. Elevate RapidSOS’s strategic relevance by driving thought leadership and mutual growth planning
- Customer Success Partnership: Collaborate closely with Customer Success Managers to ensure adoption milestones are achieved and value realization is rigorously demonstrated. Co-create account success plans aligned with both RapidSOS and client KPIs
- Operational Excellence & Data Insights: Maintain CRM accuracy, pipeline visibility, and forecast discipline in Salesforce. Leverage usage analytics, feedback loops, and ROI reporting to inform expansion strategies and renewals
- Customer Advocacy & Enablement: Identify and nurture advocates within customer organizations. Drive case studies, reference calls, and co-marketing initiatives to amplify customer success stories
- Internal Collaboration & Enablement: Partner cross-functionally with Sales Engineering, Product, Legal, and Finance to ensure commercial terms and operational requirements are optimized for long-term success
Our take
Emergency response services currently act exclusively on information provided by phone calls. Callers are usually vulnerable and panicked, and this has a negative effect on the expression of important information to phone call receivers. In addition, America's 9-1-1 system was built for landline phones, making it nearly impossible to digitally send data to first responders.
RapidSOS builds tools that provide caller data to emergency services to help them assess situations and make decisions faster. The startup utilizes data from mobile devices, smart devices and security systems to gain valuable insights into users' location, medical history and more. This helps produce a general profile on a caller ID, providing valuable contextual information in emergency situations.
The company has raised substantial funding, the latest of which will help it expand operations and its development efforts. It continues to release new features and products, such as the first AI co-pilot for 911, and an intelligent safety platform for emergency responders. This demonstrates RapidSOS's commitment to further improving the value it supplies to its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
Mar 2024
$75m
SERIES C
Oct 2022
$75m
LATE VC
Total funding: $397.8m
Company benefits
- Unlimited PTO
- Access to financial and legal resources
- 401(k)
- Commuter benefits
- Medical, dental, and vision plans
- Wellness benefits
- Charitble donation match
- Annual learning & development stipend
- One-time home office stipend
Company HQ
Murray Hill, New York, NY
Leadership
Michael Martin
(CEO)Attained an MBA at Harvard Business School, then became Senior Associate at Braemer Energy Ventures. Founded RapidSOS in 2012 when he spotted a gap in the market after his father suffered an accident.
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