Vice President of Account Management, Foodsmart
$205-225k
+ Bonus & Variable compensation
Telenutrition & foodcare network
Be an early applicant
Telenutrition & foodcare network
501-1000 employees
Be an early applicant
$205-225k
+ Bonus & Variable compensation
501-1000 employees
Company mission
To provide simple solutions to accomplish health goals through a personalized program.
Role
Who you are
- A seasoned leader of leaders who excels at coaching tenured, high-IQ professionals and driving performance within a senior-level team
- A strategic "player-coach" who maintains a sharp pulse on the market by directly managing 1-2 key accounts and leading by example in complex client workflows
- An authoritative executive presence capable of serving as a peer and trusted advisor to C-suite stakeholders within your largest global accounts
- Operationally disciplined with a commitment to rigorous forecasting, CRM integrity, and the elimination of volatility within the revenue pipeline
- A sophisticated problem-solver who de-escalates high-stakes client friction with composure and a focus on long-term partnership health
- A growth architect dedicated to standardizing operational excellence and transforming reactive processes into a proactive, "gold-standard" playbook
- An insightful advocate for the customer, skilled at synthesizing complex market feedback into actionable intelligence for product and marketing leadership
- 10+ years in B2B account management or similar commercial function with at least 5 years specifically leading high-performing, senior-level teams
- Experience managing significant revenue portfolios (ideally $50M+) and a demonstrated ability to move the needle on NRR (Net Revenue Retention)
- Deep expertise in both the Customer Success "value realization" side and the Account Management "commercial growth" side
- Experience navigating complex, multi-stakeholder contracts and renewals exceeding $1M+ in annual value
- Proficiency in Salesforce (SFDC) as a source of truth, with the ability to build dashboards and leverage RevOps data to drive proactive decision-making
- A Bachelor’s degree in Business or a related field (an MBA is a significant plus)
- Familiarity with enterprise sales frameworks like MEDDIC, Challenger, or Sandler
What the job involves
- The VP of Account Management will lead, coach, and scale a high-performing team of Client Development Executives (Account Executives) while driving the operational excellence required to protect and grow Foodsmart’s core revenue by 20%+
- This role acts as the bridge between high-level strategy and daily execution, ensuring our hybrid AE/CSM model provides world-class service and value realization, while aggressively pursuing renewal and expansion opportunities within our top 20 accounts
- People Leadership & Coaching (50%)
- Direct Management: Lead and mentor a team of 5-6 Account Executives, conducting weekly 1:1s focused on account health, professional development, and sales velocity
- The "Player-Coach" Model: Directly manage 1–2 key accounts to stay grounded in the client experience and lead by example in the Account Executive hybrid workflow
- Deal Strategy: Act as a "Deal Desk" for the team—reviewing renewal strategies, identifying expansions and helping Account Executives navigate complex contract negotiations
- Performance Management: Define and track KPIs that balance the 50/50 split of Customer Success (retention/NPS) and Account Management (expansion/upsell)
- Operational Excellence (30%)
- Ops Management: Oversee the Operations Lead to transform the Account Executive tech stack, operating rhythm, and reporting from reactive to proactive
- Process Architecture: Standardize the "Account Executive Playbook," including onboarding, quarterly business reviews (QBRs), and renewal cycles to ensure a consistent "gold standard" across all 20 major clients
- Forecasting: Own the accuracy of the Account Executive revenue pipeline and provide "no-surprise" visibility into pacing to goal. Responsible for SFDC hygiene, maintenance, and compliance
- Strategic Escalation & Retention (20%)
- First-Line Defense: Serve as the primary escalation point for client friction, resolving issues before they require Executive intervention
- Voice of the Customer: Synthesize feedback from the Account Executive team to provide the company with actionable insights on product gaps and market trends
- Community and Advocacy: Architect an approach to turn our largest stakeholders into vocal brand advocates and facilitate peer-to-peer networking. Develop a forum to gather feedback for product, marketing, and revenue driving priorities
Our take
Eating well can be a challenge, especially for people with care commitments or lower incomes. Unfortunately, not eating well can worsen various health problems, leading to increased medical costs in the long run.
To help with this, Foodsmart supplies meal kits tailored to each customer's nutritional needs and dietary preferences. With registered dieticians consulting and guiding subscriber meal plans, the company has smartly carved a science-first niche in the multi-billion dollar meal plan delivery service market.
With over 1 million users enrolled, Foodsmart has proven popular. It also boasts demonstrated results such as positive weight loss for obese subscribers, and lowered systolic blood pressure for those with hypertension. It continues to be popular with investors too, with its fundraises supporting the expansion of operations and its business reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2024
$200m
GROWTH EQUITY VC
Jan 2024
$10m
SERIES C
Total funding: $309.9m
Company benefits
- Unlimited PTO
- Flexible working hours
- Flexible working location
- Paid health insurance
- 401k, bonus & stock options
Company HQ
Jackson Square, San Francisco, CA
Leadership
Jason Langheier
(Founder & Chief Science Officer)Board Director at Partnership for Healthier America. Co-Founder and former CTO at Proventys, and Chairman and Founder of Fitness Forward. MPH at Harvard in Epidemiology, Biostatistics and Decision Sciences.
Kurt Knight
(CEO)Joined the company as CEO in 2025. Previously spent almost 14 years at Amwell, ultimately as COO for 5 years.
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