Technical Support Coordinator, NEC Software Solutions

Salary not provided

ServiceNow

Entry and Junior level

London

5 days a week in office

Specialist software & outsourcing services

Be an early applicant

Specialist software & outsourcing services

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaSOutsourcing

Be an early applicant

Salary not provided

ServiceNow

Entry and Junior level

London

5 days a week in office

1001+ employees

B2BArtificial IntelligenceAnalyticsSaaSOutsourcing

Company mission

To build software and services that help keep people safer, healthier and better connected worldwide.

Job

Company

Role

Who you are

Due to nature of this role successful applicant must be able to obtain SC Level +NPPV checks process successfully
Due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or longer
Competency with Microsoft Office Applications (Specifically Excel)
Some experience with database usage
Excellent customer service skills
Full UK drivers licence
The ideal candidate would have some Technology based experience/knowledge (as we are viewing this role as an entry position with opportunities for development and career progression. Particularly advantageous would be familiarity with IT networks, Public Safety Radio and Telecommunications

What the job involves

As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police
Supporting/delivering our mission critical logistics/Technical operational services you will be responsible for Accepting delivery of equipment at our Kennington Park facility in London, Issuing Equipment to Customers and engineers over the counter, delivering equipment to customers sites (this will involve driving a pool vehicle and Asset tracking/managing the stock in our secure stores
There will also be opportunity to participate in the testing of equipment at a simple functional level (Training will be supplied for this aspect of the role)
Accepting delivery of consignments from suppliers and the checking contents
Recording and documenting the movement of goods/equipment using a variety of common software tools (ServiceNow, Microsoft Office)
Preparing/booking deliveries of customer technical kit
Delivering to customer sites or where appropriate, booking deliveries via couriers
Assisting the wider team as a driver

Salary benchmarks

Our take

NEC Software Solutions is a branch under the NEC Corporation umbrella, that delivers software and services to support public health, safety and connection. The company’s customer base is rooted in national governments and international health bodies, spanning police forces, emergency services, local authorities and housing providers.

Since its acquisition by NEC Group in 2018 the company has seen substantial growth with NEC's support. It has made numerous strategic partnerships and acquired Vantage Health, Cadcorp and Pro-Mapp to bolster its capablities.

In 2022, NEC Software Solutions was ordered by the CMA (Competitions and Markets Authority) to sell parts of its acquisition of Capita Secure Solutions, after an investigation revealed emergency services could end up paying more for crucial software. However, this stands as a mere bump in the road against the company's broad success, where it remains a leader in public sector software and services on a global scale.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

Private Medical Healthcare
Pension Scheme
Life Assurance
25 Days Holiday
Wellness
Retail & Lifestyle Discounts
Flexible Working
Continued Learning
CycleScheme

Company HQ

Hemel Hempstead Industrial Estate, London, UK

Leadership

Tina Whitley

(CEO)

Former Executive Director (Government and Housing) for Northgate Public Services. Previous Managing Director (Education and Libraries Software) at Capita Children's Services, and Operations Director EMEA at Convergys.

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