Senior Implementation Manager, Signifyd
$140-175k
This role is eligible for an annual performance bonus of up to 10% of base salary and stock options
Fraud protection & cybersecurity for eCommerce
Open for applications
Fraud protection & cybersecurity for eCommerce
201-500 employees
Open for applications
$140-175k
This role is eligible for an annual performance bonus of up to 10% of base salary and stock options
201-500 employees
Company mission
To empower brands with the confidence for fearless eCommerce through an end-to-end security platform that helps clients to pre-emptively prevent fraud.
Role
Who you are
- 8+ years of complex technical implementation and/or solutions delivery experience, including direct experience working with Top 1000 Retailers
- Demonstrated passion for ecommerce or technology services
- Background in payments, fintech, or fraud (bonus, not necessary)
- Project management experience/certification
- Clear understanding of API terminology (e.g., GET, POST, PUT, JSON, Webhook, Listeners) and tools (e.g., Postman, GitHub, etc.)
- Ability to work quickly and efficiently with tools such as Looker, Monday, Salesforce, Claude, Gemini, Google Sheets/Excel, and SQL
- Excellent written communication and presentation skills, with the ability to shift comfortably between operational, technical, and C-suite conversations
- Resourceful, detail-oriented when needed, highly organized, and creative
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Python fluency (bonus)
What the job involves
- As a Sr Implementation Manager within the Solutions Design & Delivery team, you own the complete technical relationship for our Enterprise and Strategic merchants from technical win through go-live
- You pick up the technical relationship the Solutions Architect built during pre-sales and carry it forward, becoming the merchant's primary technical point of contact for the full integration
- While your work is predominantly post-sale, you may support pre-sales technical validation on select deals when needed
- You will work cross-functionally across Risk, Product, Sales, and Customer Success to ensure timely integrations that also result in a positive merchant experience, and you will build strong working relationships within the merchant's platform and engineering teams
- Validate the technical design and data requirements defined during pre-sales, partnering with the Solutions Architect to make sure nothing gets lost in the handoff from what was proposed to what gets built
- Own finalization of a technical design that both the merchant and Signifyd agree on, resolving any open questions or gaps before implementation work begins
- Lead the merchant's technical team or SI through design, development, and testing, no matter the platform, industry, or business model. You set the pace, catch problems early, and keep both sides aligned on what "done" looks like at each phase
- Bring hands-on familiarity with API integrations and common ecommerce platforms such as Magento, Salesforce, and Shopify, along with the judgment to apply that knowledge to whatever stack a merchant is actually running
- Own timely delivery of key integration milestones. Every integration looks different; milestones may include defining success criteria and confirming those criteria have been met
- Communicate integration status across the full project team, merchant and internal, with regular report-outs that keep everyone clear on dates, risks and mitigation plans, and the overall approach, especially when an integration spans multiple phases
- Flag proactively when a business sponsor or C-suite relationship needs Signifyd leadership involved, and brief them so they can engage credibly
- Keep a clean onboarding portfolio with regular, transparent updates in CRM
- Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks, communicating resolution to internal stakeholders and merchants alike
- Work cross-functionally to keep improving the onboarding experience, partnering with Risk, Product, Engineering, Sales, and Customer Success
- Treat Risk as an internal client: deliver the outcomes the merchant expects while giving Data Science the planning and data they need to hit those expectations
- Spot when a new, novel, or edge-case merchant need is really an opportunity to extend a feature or API integration, and treat it as a growth lever, not a one-off fix
- Understand Signifyd's implementation methodology well enough to build on it, not just follow it. Improve it, streamline it, and help institutionalize the practices that make the team faster and more efficient without sacrificing quality, risk management, or the merchant relationship
- Contribute to a culture of shared knowledge. We don't require strict adherence to process. We ask that you show up for the team: share what you're learning, document what works, and help the next person skip the problem you already solved
- Become a subject matter expert whose knowledge strengthens the team and the business, not just your own book of work
- Embody a genuinely collaborative culture. This team runs on people covering for each other. When someone's slammed, the team steps in to lighten the load. When you have capacity, you check in, offer help, and pick up what you can. We rely on each other because when one of us is out, the implementation doesn't stop
- Onboard new team members as their buddy, supporting their first merchant conversations and helping them build the technical skills an integration requires
Our take
The growth in eCommerce over the last 20 years has also caused a large rise in consumer fraud. To combat this, Signifyd provides an end-to-end platform for commerce protection.
Its solution targets issues such as money lost to chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious and manual transaction investigations. Its machine learning, data-driven approach helps businesses reduce false positives and wrongly declined orders, permitting them to make instant ship/don’t ship decisions and improve the experience for legitimate customers.
The company has raised significant funding in the past which has supported its development thus far. It has also secured impressive customers such as Samsung, Lenovo and Walmart.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2021
$205m
SERIES E
May 2018
$100m
SERIES D
Total funding: $411m
Company benefits
- Growth Opportunities
- Equity
- Exciting Workplace
- 4-day Workweek
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Rajesh Ramanand
(CEO & Co-founder)They started their career at FedEx in Payments and Shipping Risk for 8 years prior to joining PayPal as Head of Risk. They left this position after 2 years in June 2011 to co-found Signifyd with Michael.
Michael Liberty
(Chief Risk Officer & Co-founder)Former CPO/COO of the company. Before this, they were the Head of Digital Goods and Platform Risk at PayPal. They also served as the Director of Business Development and then COO of GWC Warranty.
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