Senior Solutions Architect, Signifyd

• 5+ years in a Solutions Architect, Principal Solutions Engineer, or equivalent senior technical customer-facing role (pre-sales or strategic post-sales)
• Hands-on experience designing and architecting API integrations — you can speak with authority to LLM/AI, REST, webhooks, data schemas, event-driven architectures, and common integration patterns in ecommerce environments
• Meaningful exposure to bot mitigation/management, identity threat protection, digital identity, fraud detection, risk decisioning, payments processing including agentic commerce, chargebacks, or adjacent fintech domains
• Working familiarity with machine learning concepts; how models are trained, evaluated, and improved, and an intuition for what data matters and why it matters for fraud decisioning
• Proven track record working directly with enterprise merchants, retailers, or B2C brands at significant scale ($500M+ in annual revenue or equivalent complexity)
• Demonstrated ability to build technical credibility and trusted relationships with engineering leaders and C-suite stakeholders at major retail and consumer brands
• Experience co-selling in complex, multi-stakeholder enterprise deals alongside a quota-carrying Account Executive
• Comfort with ambiguity, shifting priorities, and the rhythm of a growth-stage company where the pipeline can be feast or famine

Desirable

• Solutions Design is a team of highly skilled and influential technical consultants supporting our merchants
• Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping to ensure a smooth transition for our customers on the technical side
• This team consults on various industries and business models, playing a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly
• This team successful manages and engages with many cross-functional disciplines to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers
• The Sr. Solutions Architect is a senior technical role at the intersection of fraud prevention, machine learning, and enterprise commerce
• You will partner with our largest and most strategic merchants from Fortune 500 retailers and global consumer brands to architect technical solutions that address their complex fraud and data challenges
• This role goes far beyond product demos
• You will define how Signifyd integrates with new industries and business models, influence our product and data science roadmap, and co-sell alongside Account Executives at the highest tier of our merchant base
• You will partner internally with Product and Data Science to design API architectures and surface the data signals that power our ML models
• Your primary home is our Strategic account tier, comprising a handpicked set of named merchants with at least $2B in annual revenue
• You will also provide coverage to large Enterprise merchants with over $500M in annual revenue as pipeline and capacity allow
• This is a role for someone who thrives at the intersection of deep technical expertise and real strategic influence
• Strategic Sales Partnership
• Partner with Account Executives to drive the end-to-end sales cycle for Enterprise merchants, serving as the primary technical authority from initial discovery through contract execution
• Lead executive-level technical presentations and solution design sessions, building credibility with merchant CTOs, VPs of Engineering, and Heads of Product
• Own the technical validation process, including complex RFPs and high-stakes Proof of Concept (POC) engagements, ensuring a seamless transition from "technical win" to implementation
• Technical Architecture & API Integration
• Design and architect API integrations tailored to each merchant’s industry, business practices and solution requirements
• Translate merchant requirements across new industries, payment models, and fulfillment operations into detailed integration schema, data flow designs, and data requirem
• Lead technical discovery with merchant engineering and product teams to define integration scope, data requirements, success criteria, and key milestones
• Ensure integration designs are scalable, maintainable, and aligned with Signifyd's platform capabilities and API standards
• Machine Learning & Data Strategy
• Evaluate the fraud risk profile of novel merchant business models and recommend integration and data strategies most likely to produce strong model performance and financial guarantee eligibility
• Consult on data health by defining high-quality training signals for new merchant categories (Marketplace, Subscriptions, BOPIS) to ensure optimal model performance
• Analyze fraud risk profiles for novel business models, recommending integration strategies that maximize model accuracy and financial guarantee eligibility
• Partner with Data Science to validate model performance against merchant-specific datasets, ensuring Signifyd’s decisioning aligns with the client's risk appetite
• Product Influence & Internal Partnership
• Serve as the technical voice of the merchant to Signifyd's Product and Data Science teams surfacing capability gaps, feature opportunities, and data requirements from the field
• Contribute meaningfully to the product roadmap with structured, evidence-based recommendations grounded in direct merchant feedback and competitive market dynamics
• Partner with Implementation Managers during complex onboardings to ensure continuity between what was architected and what is built
• Travel expected is 25-30% and can fluctuate throughout the year. You will be on-site with merchants and at industry events (NRF, Money20/20, Shoptalk, IRCE)
• Internal reach: You will collaborate with Account Executives, Product, Risk and Solution Design and Delivery. This role has real organizational influence beyond deal support
• Ramp: Expect a thoughtful 6 month ramp that builds your product depth, internal relationships, and merchant knowledge before you own deals independently