Technical Writer, Vonage
Cloud-based communications APIs
Open for applications
Cloud-based communications APIs
1001+ employees
Open for applications
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Excellent technical writing skills
- Experience with data analytics, predictive modeling and data visualization
- Experience with project management methodology and control techniques in both an Agile and Hybrid environment
- Operational and technical experience and understanding in an engineering organization
- Excellent communication skills, including writing, speaking and listening
- Strong analytical, problem solving, organizational and interpersonal skills
- Ability to:
- Multitask, work under pressure and meet tight deadlines
- Manage several projects / people simultaneously
- Interact and communicate with all levels of staff in both business and technical areas
- Identify and articulate IT solutions that provide desired business results
- Bachelor’s Degree in Computer Science, Information Systems, Business Administration or related field
- Prior experience (3-4 years) in a Business Analysis or related position
Desirable
- Experience in the telecommunications industry
- Experience in a product operations or engineering organization
- Familiarity with full stack development tools and processes
What the job involves
- Vonage Technical Writer leverages technology solutions, system enhancements and process reengineering to streamline and improve operational efficiency
- We develop and apply data-driven metrics to evaluate operational effectiveness at the business, regional and ground level
- The Technical Writer works with cross-functional teams to solve complex business problems
- Partner with business stakeholders to understand business objectives, the current state of business processes and areas where improved technologies, automation or process enhancement may lead to improved workflow and efficiency
- Perform quantitative and qualitative analysis to fully understand current processes, outcomes and business impact
- Work closely with business, technical and other teams / stakeholders to identify workable and appropriate solutions for business process improvement, automation and scaling
- Identify user scenarios and generate new or modified process workflows
- Based on assessments, analyses and user input, create project plans to orchestrate new process development and execution
- Coordinate and support internal and external resources required to execute and accomplish project objectives
- Act as translator between business and technical teams
- Ensure that solutions follow best practice guidelines
- Maintain open, active and reliable communication with all stakeholders
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
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