Senior Recovery Analyst, Adyen
Financial Products
$85-110k
3 days a week in office
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
$85-110k
3 days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You have 3+ years of experience in collections or financial operations, within a fintech, lender, or payments platform
- You’re experienced with a variety of financial products, such as working capital loans, overdrafts, charge cards, or asset financing
- You’re a strong communicator who can manage difficult conversations with empathy and professionalism
- You’re highly organized, detail-oriented, and able to manage a portfolio of cases while ensuring timely follow-ups
- You understand the importance of regulatory and compliance requirements in the collections process, and can apply them effectively in day-to-day work
- You collaborate well across teams and are comfortable working with Risk, Legal, Product, and Finance
- You have a problem-solving mindset and are always looking to improve processes, automate where possible, and increase efficiency
- Familiarity with regulatory frameworks in the US related to lending or collections is preferred
- Minimum of 3 years experience in collections, financial operations, or account recovery, ideally within lending, banking, fintech, or payments
- Proven ability to manage a portfolio of overdue accounts, including working capital loans, overdrafts, charge cards, and hardware financing
- Experience handling sensitive merchant situations with professionalism and tact, while ensuring contractual obligations are met
- Strong understanding of repayment behavior, recovery strategies, and legal considerations around default and breach
- Familiarity with relevant compliance and regulatory frameworks (e.g. collections and servicing regulations in the US) is preferred but not required
- Comfortable working with internal stakeholders such as Risk, Legal, Product, and Finance to resolve complex cases
- Experience with collections tools, CRM systems and basic reporting tools
- Results-driven and goal-oriented: focused on achieving repayment outcomes while maintaining positive merchant relationships
- Able to balance empathy and firmness in challenging conversations
- Comfortable in a scaling environment, helping to define processes and build for automation
- Analytical and organized: can track multiple accounts and follow-ups at once without losing detail
- Adaptable to changing priorities, product types, and risk levels
- Collaborative team player: low ego, high accountability
- Confident handling difficult conversations and resolving disputes constructively
- Comfortable engaging with both internal stakeholders and external merchants, sometimes in escalated situations
- Able to prioritize across multiple accounts and deadlines, knowing when to escalate
- Detail-oriented with strong follow-through on repayment timelines and documentation
- Brings a proactive, continuous-improvement mindset to internal processes and workflows
- Comfortable contributing to small projects or tooling improvements to help scale collections operations
- Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What the job involves
- As a Senior Recovery Analyst based in Chicago, you will be a core member of the Credit Risk team, responsible for managing collections across a growing suite of financial products, including cash advances, capital, charge cards, overdrafts, and hardware financing
- You’ll take ownership of merchant accounts that fall into arrears, working directly with customers to resolve repayment issues while maintaining compliance with regulatory requirements
- This is a cross-functional role that involves close collaboration with Risk, Finance, Legal, and Product teams to ensure an efficient, fair, and scalable collections strategy
- Engage directly with merchants in arrears via email and phone to resolve missed payments, explain contractual obligations, and guide them through resolution paths
- Monitor portfolio performance, track delinquency rates, and maintain accurate logs of merchant communications and case status
- Identify breaches of agreement (e.g. licensing issues, unauthorized business activity) and work with Legal and Credit Risk teams on next steps
- Coordinate with internal teams on repayment plans, escalations, and recoveries, ensuring a consistent and compliant approach
- Contribute to the design and refinement of collections tooling, automation, and workflows, supporting a scalable operation
- Ensure all recovery activities are conducted in accordance with applicable regulatory, legal, and compliance requirements
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.2m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $326.9m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 128 more jobs at Adyen