Senior Manager of Internal Communications, Affirm
CA$142-192k
+ ESPP
POS installment loans
Open for applications
POS installment loans
1001+ employees
Open for applications
CA$142-192k
+ ESPP
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 10+ years of progressive experience in Communications or related fields, with a specific emphasis on enhancing employee experience and internal communications
- Exceptional skills in writing and visual storytelling, with a proven ability to craft compelling narratives and create engaging visual content that resonates with employees
- Demonstrated experience in developing and implementing internal communication strategies and programs
- Strong understanding of the employee lifecycle and relevant people programs as well as how to communicate them effectively to employees
- Demonstrated experience in change management, with a proven ability to guide high-priority initiatives and ensure effective communication during transitions
- Ability to collaborate with and influence People professionals & company leaders, actively listening to understand their communication needs and providing strategic guidance
- Experience in using metrics and feedback to evaluate the effectiveness of communications and make improvements
What the job involves
- Affirm is seeking a dynamic and experienced Senior Manager of Internal Communications
- This role is integral to our People Team and the company, responsible for overseeing the development and execution of our internal communication strategy and high profile communication programs and initiatives
- This role requires a strategic and creative thinker and doer who can collaborate with various departments, aligning People Team communications with the company's overall messaging and branding
- This role involves heavy stakeholder management, cross team collaboration, content curation, creating communication materials, managing internal communication channels, and measuring the effectiveness of our internal communications strategies
- Develop and implement a company-wide internal communication strategy that promotes transparency, enhances employee engagement, and supports Affirm’s goals, values, and culture
- Re-invent and own the company’s All Teams and AMA strategy, content curation, and successful execution and measurement of these forums
- Partner closely with the Corporate Communications and Branding team to ensure any critical company wide communications and announcements are aligned with Affirm’s voice and branding
- Develop and implement communication strategies and a communications calendar that support all People team programs and initiatives, ensuring timely and effective dissemination of information
- Evaluate the effectiveness of internal communications, using metrics and feedback to continuously improve and adapt the communication strategy and tactics
- Draft and drive internal communications materials on behalf of executives. Provide guidance to People professionals & company leaders on internal communication best practices, helping them to improve their communication skills and effectiveness
- Develop and instill change management best practices and process to ensure appropriate parties are engaged and informed. Focused on fostering a proactive approach to incorporating change management considerations in the launch of new programs and initiatives
- Serve as a communications partner to leaders, providing advice and mentorship that reflects an understanding of their business and leadership style as well as a data-driven approach to how we communicate with Affirmers (e.g., reorgs, new programming, etc)
- Define what an issues management strategy looks like for personnel related issues and a system for managing those including how to engage and leverage the communications team, legal team and business units
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boating over 15 million customers and 245,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Spending wallets
- Supportive communities
- Remote-first workforce
- Generous time off
- Health benefits
- Mental healthcare
- Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- We offer 24 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & development
Company values
- People Come First
- No Fine Print
- It's On Us
- Simpler is Better
- Push the Envelope
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Max Levchin
(CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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