Business Development Specialist, Wayfair
B2B Sales & Design
$25/hr + Quarterly Bonus Potential
Office located in Wilmette, IL
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
$25/hr + Quarterly Bonus Potential
Office located in Wilmette, IL
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- 📈 Sales Drive: 2-3 years of general sales experience with a proven track record of hitting or exceeding goals—preference in B2B development or trade environments
- ️ Retail Know-How: 1–2 years of retail experience working with customers, ideally in high-touch or specialty sales settings
- 📣 Great Communication: You’re comfortable building rapport over the phone, in person, or via email. You know how to listen, engage, and follow up like a pro
- 🗂️ Organizational Excellence: You can juggle multiple priorities without dropping the ball—whether it's planning outreach, logging customer notes in Salesforce, or coordinating an event
- 🎯 Strategic Thinking: You’re proactive in identifying opportunities, digging into data, and thinking three steps ahead to unlock growth
- 💻 Tech Comfort: You’re familiar with CRMs (Salesforce), POS systems, and productivity tools like Google Suite
- 🤝 Team Collaboration: You thrive in a fast-paced, cross-functional environment and love partnering with others to drive results
- 🎓 Education: Bachelor’s degree required
- 🕒 Flexible Availability: Able to work full-time, including peak business hours, to support the needs of B2B customers in-store
- Ability to Travel: You will be required to travel locally as needed to meet with customers, businesses, or partners. Typically this will fall within a 50-mile radius
- 💪 Physical Activity:Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling
- 🧎 Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day
- 📦 Lifting Ability: Must be able to lift and/or move up to 50 lbs regularly
- 👀 Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus
- 🌡️ Temperature Flexibility: Comfortable in environments with varying temperature conditions
- 🔊 Noise Tolerance: Occasional exposure to moderate noise levels and physical activity
- ⚠️ Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols
What the job involves
- At Wayfair, we’re transforming the way businesses shop for their spaces—and as an in-store B2B Sales Specialist, you’ll be on the front lines of that mission
- This isn’t your typical sales role
- You’ll act as a trusted partner to local businesses, helping them discover the power of Wayfair Professional and our in-store design expertise
- Whether it’s a boutique hotel redesign, a new office buildout, or ongoing projects for local contractors, such as Interior Designers, you’ll be their go-to guide for all things Wayfair
- This role blends sales development, community building, and hands-on customer support
- You’ll grow our professional customer base by connecting with new prospects, activating and growing business from existing accounts, and working closely with in-store teams to bring large-scale projects to life
- At Wayfair, we believe in hustle and heart—and in this role, you’ll find both
- 🔍 Grow the B2B Business: Build relationships with local Wayfair Professional customers—both new and existing—by prospecting, cold calling, and community engagement. Your goal? Drive awareness, increase in-store program adoption, and help businesses unlock the full potential of the Wayfair Professional Program
- 📞 Engage Local Wayfair Professional Customers: Proactively reach out to existing and potential B2B customers in the local market to promote the value of our in-store experience, encourage visits, and connect them with our Design Specialists. Reengage inactive accounts and uncover new opportunities through tailored outreach and relationship-building strategies
- 🏢 Prospect Net-New Customers: Use online research, walk-ins, and cold outreach to connect with business owners across industries. You’ll validate enrollment status, pitch program benefits, and help them get started with Wayfair Professional
- 🤝 Build Local Partnerships: Develop relationships with area business associations, real estate developers, and design industry organizations. Share insights and collaborate with the home office to scale successful partnership models across markets
- 🎉 Coordinate Events: Partner with store leadership and marketing to host monthly in-store B2B events and identify opportunities for community engagement that showcase Wayfair’s offerings and expertise
- 🏗️ Support B2B Projects In-Store: Act as the go-to B2B expert for store teams and customers alike. You’ll answer program questions, connect customers to the right design and delivery services, and support complex or large-scale orders
- 💼 Enable the Team: Educate associates on B2B tools, benefits, and workflows. Collaborate closely with our instore and virtual Sales teams to ensure a seamless handoff for customers visiting our store from remote channels
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-14% employee growth in 12 months
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
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