Client Success Specialist, Flywire
Travel
Travel 15% of the time
Global payments processing
Job no longer available
Global payments processing
1001+ employees
Job no longer available
Travel 15% of the time
1001+ employees
Company mission
To improve the payment experience for everyone.
Role
Who you are
- 2-3 years of relationship management, account management experience or similar role
- Experience in inside sales, handling customer objections and leading customer relationships
- Excellent interpersonal, analytical and planning skills
- Proficient presentation skills
- Salesforce experience is a plus
What the job involves
- We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing business clients in the EMEA region
- This individual should be a phenomenal teammate, interested in building a new business unit, and be motivated by success
- The Client Success Specialist will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution
- Building and maintaining strong relationships and communication within key business client accounts
- Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
- Providing clients with analytics and additional reporting mechanisms
- Working with existing business team to build out standard methodologies for client on-boarding
- Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy. Also provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel
- Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
- Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision
Our take
Flywire is a digital platform that simplifies the paying experience for international transactions. Flywire leverages its vertical-specific software and payments technology to deeply embed within client's existing accounts-receivable workflows.
Flywire was first set up to help international students pay their tuition for American colleges, but has since grown into a global payments enablement and software company. It has processed billions of dollars in payments for clients across the world and secured approval for its major payment institution license, enabling it to operate domestic money transfer and cross-border money transfer services.
Flywire serves clients across education, healthcare, travel, and B2B, including several Ivy League schools, and top US hospital systems. The company appears to be focussed on growth, including by strategic acquisitions and entry into new markets, recently in the Asia Pacific and Australia, as well as further developing its channel partners ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2021
$60m
SERIES F
Feb 2020
$120m
SERIES E
Total funding: $323.2m
Company HQ
Downtown Crossing, Boston, MA
Leadership
Mike Massaro
(CEO)Mike joined Flywire as a VP of Business Development in 2012 before becoming CEO in 2013. Prior to this, he spent 6 years at Carrier IQ as a VP of Strategic Accounts & Corporate Development and Advisor.
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